Capital One Associate, Home Loans Servicing QA Specialist I in Plano, Texas

Plano 2 (31062), United States of America, Plano, Texas

Associate, Home Loans Servicing QA Specialist I


The Quality Assurance Department acts as a preventative measure to secure that Capital One is in compliance with or exceeds all current laws, regulations, policies, procedures and customer experience applicable to the business.


  • Deliver accurate and timely Quality Assurance reporting to provide transparency to senior leadership

  • Work directly with QA Managers to capture and track all scorecard changes

  • Ensure high quality and delivery of audit results

  • Provide Ad Hoc reports for Business Partners

  • Build clear and effective decks for month-end executive meetings

- R esponsible for reporting accurate QA rates and trends

  • Send weekly trend updates to all business partners

  • Build and manage tools to create process efficiencies

  • Provide reporting to auditors on an ad-hoc basis

Basic Qualifications:

  • High School Diploma, GED or equivalent certification, or Military experience

  • At least 1 year mortgage servicing experience

Preferred Qualifications:

  • 2 years MSP experience

  • 2 years mortgage servicing experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.