Capital One Bilingual Customer Experience and Sales Specialist in Plano, Texas

Plano 1 (31061), United States of America, Plano, Texas

Bilingual Customer Experience and Sales Specialist

The Company:

Imagine a day at a typical bank. Now throw that image away - and you've got Capital One. As a top-10 national bank with the heart of a Silicon Valley startup, Capital One is leading the charge to change the way people bank for the better. And, as one of the most-recognized brands in America, they're in the perfect position to do it. With over 65 million customers and nearly 900 bank branches, the company offers financial products from credit cards to auto loans to small business banking. Capital One employs over 45,000 associates in locations across the country.

Are you ready to join a company that is a global leader and one of the nation's top 10 largest banks? Are you passionate about serving customers and providing an incredible Customer Experience? Interested in learning new technologies? Do you thrive in a dynamic, fast paced environment?

Overall, we're excited about what we have here, which is a culture and environment that allows people to be great. By nurturing an innovative and collaborative culture where people with a variety of thoughts, ideas, and backgrounds come together, we've been able to build a great company and a great place to work. We are different from most companies. Our people are fun, passionate, confident, innovative change agents that are not afraid to take risks. This is your chance to work hard, have fun, and help us bring ingenuity, simplicity and humanity to banking.

Within our Contact Center, you will have the opportunity to positively impact our Customers by providing excellent customer service via inbound phone calls. At Capital One, we don't hire people for positions - we hire people to build evolving, fulfilling careers. This introductory role is the first step in a fulfilling work experience where the Associate can quickly learn new skills and advance to new roles within the team that layer in more responsibilities.

The Role: Bilingual Customer Experience and Sales Specialist

Capital One is seeking a passionate Bilingual Customer Experience and Sales Specialist that will market our simple, Customer-Focused and digital financial products to new and existing customers, based on their individual needs. If you have the drive to deliver a truly amazing customer experience in an ever evolving digital world, then this could be the role for you! Responsibilities include: striving to achieve personal and department goals, focusing on providing an amazing Customer experience, and selling our industry-leading financial products. Successful candidates will have excellent customer service, communication and interpersonal skills, be independent and self-motivated, and possess a strong competitive drive.


- Answer incoming calls and market our banking products to new and existing customers

- Meeting sales targets set by the department each month.

- Keep up to date with all product changes and features.

- Explain essential account setup procedures.

- Explain essential security questions.

- Uphold and explain key Customer guarantees.

- Efficiently and effectively adhere to all scheduled work activities.

- Provide regular feedback from our Customers.

Our Contact Center is open Saturday through Sunday from 6:00am – 10:00pm CST. Entry level positions require schedule flexibility, which includes evenings and Saturdays. Capital One offers a competitive benefits package including; medical coverage, 401K, tuition reimbursement and paid time off.

Basic Qualifications:

  • High School Diploma, GED or Equivalent Certification or Military Experience

  • 1 year of customer service experience or sales experience

Preferred Qualifications:

  • Associates Degree or Bachelor Degree

  • Fluent in Spanish and English

  • 2+ years of customer service experience or sales experience

  • Proficient in Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.