Wireless Advocates Customer Service Expert - Full Floor in PLANO, Texas
Car Toys is seeking a Customer Service Expert - Full Floor to join the team!
Headquartered in Seattle, Washington, Car Toys is the largest independent multi-channel specialty car audio and mobile electronics retailer with locations in Colorado, Oregon, Texas and Washington. We offer a broad selection of the very best mobile entertainment, navigation road safety, and security systems from top manufacturers and pride ourselves on providing outstanding customer service, and maintaining a superior standard for product installation and user satisfaction. As one of the leading third party purveyors of wireless phones, Car Toys offers customers the advantage of one-stop shopping for a wide variety of cutting-edge wireless phones and plan options to meet every need.
Customer Service Experts are responsible for creating a superior customer experience every time by:
Ensuring every customer interaction is professional and utilizes the “guest service” methodology.
Providing expert product selection advice so that customers purchase products that meet their individual needs and wishes.
Meeting or exceeding all CSE customer service and performance minimum standards.
Actively establishing working relationships based on trust and mutual respect.
Demonstrating the Company Guiding Principles in all interactions with Company customers and other employees.
Essential Duties & Responsibilities
Provides superior, professional customer service to all customers, both on the phone and in-person.
Meets or exceeds all customer service minimum standards, such as adhering to the dress code, performing follow-up customer calls as per policy and sending “thank you” letters as required.
Builds long-term repeat relationships with customers through personal integrity, sales and product expertise.
Achieves personal sales production goals; meets or exceeds performance minimum standards in all applicable sales and product categories while complying with all related policies, procedures and methods.
Insurance Managers grow their store’s insurance business and achieve the store’s monthly insurance goals through compliance with established business development and adjuster relationship guidelines.
While at work, speaks and acts in a professional manner at all times.
Participates in problem-solving and finding solutions to work issues.
Refuses to participate in gossip.
Reads Merchandising AD Notes and other store communications as soon as they’re posted and utilizes newest information in presentations to customers.
Marketing, Merchandising and Housekeeping
Keeps assigned areas of responsibilities clean, functional and to standards at all times.
When assigned, prices merchandise accurately, timely and performs accurate ad preparation.
Assist in store maintenance and projects as needed.
Completes paperwork and POS transactions timely and accurately.
Checks in and out of work daily, using TimeSaver and correctly follows TimeSaver policy procedures. Customer
Service Experts are directly responsible for recording their time worked accurately.
Assists in loss prevention through awareness, attention to detail and integrity. Honors the Integrity Commitment.
Complies with all operational policies including those pertaining to discounting.
Attends all scheduled training meetings, both in-store and company-wide.
Personally completes, timely, all appropriate CTU training and testing opportunities, whether mandatory or optional.
Incorporates principles and skills learned into daily work life.
Continues to develop sales ability and product knowledge by practicing demonstrations and sales presentations with a “mentor” and by studying product literature and becoming familiar with all products.
This position does not have budgetary or supervisory authority.
This position is responsible for executing pertinent group and departmental Key Metrics.
Must establish and maintain effective working relationships with supervisors and coworkers, internal and external customers. Must demonstrate effective teamwork with other store employees and with other Company employees.
Assertiveness and ambition
Effective communication and interpersonal skills
Willingness to learn and accept change
Prior successful sales experience and product knowledge a plus.
Willingness to follow Company policies and procedures.
The Job Analysis for Customer Service Experts contains exact information on the physical requirements for this position.
Pay & Benefits:
Our people are our greatest asset. In addition to competitive pay, full-time employees receive the following benefits package:
Medical, Dental, and Vision coverage
Retirement Savings including 401(k) with company match
Paid vacation time
Short-term & Long-term disability insurance
Employee Assistance Program 100% company paid
$10,000 Life insurance policy 100% company paid
Flexible Spending Accounts
As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.
CarToys is an equal employment opportunity employer. To find out more about us, visit our website at http://www.cartoys.com.
Requisition ID: 2016-2797