Wireless Advocates Customer Service Expert - Full Floor in PLANO, Texas

Car Toys is seeking a Customer Service Expert - Full Floor to join the team!

Headquartered in Seattle, Washington, Car Toys is the largest independent multi-channel specialty car audio and mobile electronics retailer with locations in Colorado, Oregon, Texas and Washington. We offer a broad selection of the very best mobile entertainment, navigation road safety, and security systems from top manufacturers and pride ourselves on providing outstanding customer service, and maintaining a superior standard for product installation and user satisfaction. As one of the leading third party purveyors of wireless phones, Car Toys offers customers the advantage of one-stop shopping for a wide variety of cutting-edge wireless phones and plan options to meet every need.

Customer Service Experts are responsible for creating a superior customer experience every time by:

  • Ensuring every customer interaction is professional and utilizes the “guest service” methodology.

  • Providing expert product selection advice so that customers purchase products that meet their individual needs and wishes.

  • Meeting or exceeding all CSE customer service and performance minimum standards.

  • Actively establishing working relationships based on trust and mutual respect.

  • Demonstrating the Company Guiding Principles in all interactions with Company customers and other employees.

Essential Duties & Responsibilities

  • Customer Service

  • Provides superior, professional customer service to all customers, both on the phone and in-person.

  • Meets or exceeds all customer service minimum standards, such as adhering to the dress code, performing follow-up customer calls as per policy and sending “thank you” letters as required.

  • Builds long-term repeat relationships with customers through personal integrity, sales and product expertise.

  • Financial Performance

  • Achieves personal sales production goals; meets or exceeds performance minimum standards in all applicable sales and product categories while complying with all related policies, procedures and methods.

  • Insurance Managers grow their store’s insurance business and achieve the store’s monthly insurance goals through compliance with established business development and adjuster relationship guidelines.

  • Communication

  • While at work, speaks and acts in a professional manner at all times.

  • Participates in problem-solving and finding solutions to work issues.

  • Refuses to participate in gossip.

  • Reads Merchandising AD Notes and other store communications as soon as they’re posted and utilizes newest information in presentations to customers.

  • Marketing, Merchandising and Housekeeping

  • Keeps assigned areas of responsibilities clean, functional and to standards at all times.

  • When assigned, prices merchandise accurately, timely and performs accurate ad preparation.

  • Assist in store maintenance and projects as needed.

  • Operations

  • Completes paperwork and POS transactions timely and accurately.

  • Checks in and out of work daily, using TimeSaver and correctly follows TimeSaver policy procedures. Customer

  • Service Experts are directly responsible for recording their time worked accurately.

  • Assists in loss prevention through awareness, attention to detail and integrity. Honors the Integrity Commitment.

  • Complies with all operational policies including those pertaining to discounting.

  • Self Development

  • Attends all scheduled training meetings, both in-store and company-wide.

  • Personally completes, timely, all appropriate CTU training and testing opportunities, whether mandatory or optional.

  • Incorporates principles and skills learned into daily work life.

  • Continues to develop sales ability and product knowledge by practicing demonstrations and sales presentations with a “mentor” and by studying product literature and becoming familiar with all products.


  • This position does not have budgetary or supervisory authority.

  • This position is responsible for executing pertinent group and departmental Key Metrics.

Working Relationships:

  • Must establish and maintain effective working relationships with supervisors and coworkers, internal and external customers. Must demonstrate effective teamwork with other store employees and with other Company employees.

  • Dependability

  • Assertiveness and ambition

  • Tenacity

  • Friendliness

  • Effective communication and interpersonal skills

  • Willingness to learn and accept change

  • Prior successful sales experience and product knowledge a plus.

  • Willingness to follow Company policies and procedures.

  • The Job Analysis for Customer Service Experts contains exact information on the physical requirements for this position.

Pay & Benefits:

Our people are our greatest asset. In addition to competitive pay, full-time employees receive the following benefits package:

  • Medical, Dental, and Vision coverage

  • Retirement Savings including 401(k) with company match

  • Paid vacation time

  • Short-term & Long-term disability insurance

  • Employee Assistance Program 100% company paid

  • $10,000 Life insurance policy 100% company paid

  • Flexible Spending Accounts

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

CarToys is an equal employment opportunity employer. To find out more about us, visit our website at http://www.cartoys.com.

Requisition ID: 2016-2797