Capital One Deficiency Recovery Coordinator in Plano, Texas
Plano 5 (31065), United States of America, Plano, Texas
Deficiency Recovery Coordinator
The Deficiency Recovery Sr Coordinator will work in a fast paced call center environment with customers whose vehicle has been repossessed and charged off to negotiate a positive resolution.
You will make 25 - 30 outbound calls per hour in order to contact customers for possible arrangements.
This associate will answer inbound calls from repossessed auto loan customers, vendors, and others in a call center environment.
Our department strives to provide superior quality service.
You will need to review customer documentation for accuracy, answer questions, and resolve customer issues.
Make outbound calls to customers.
Answer inbound calls from repossessed customers.
Thoroughly review the account to determine if it is eligible for reinstatement.
Utilize tools to assist the customer with resolving there delinquency.
Review documentation for accuracy and completeness.
Maintain a strong relationship with our customer and provide exceptional service.
Using de-escalation techniques to uphold the Capital One brand.
Attending daily huddles and any required meetings.
Meeting and exceeding monthly performance metrics.
Work within implemented strategies currently in place.
High School diploma, GED, equivalent certification, or military experience.
At least 2 years experience in a call center collections environment or at least 1 year experience in a Loss Mitigation.
2 years of late stage or recovery collections experience
2 years of loss mitigation auto finance experience.
Proficient in Microsoft Office.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.