Capital One Deficiency Recovery Coordinator in Plano, Texas

Plano 5 (31065), United States of America, Plano, Texas

Deficiency Recovery Coordinator

Summary :

The Deficiency Recovery Sr Coordinator will work in a fast paced call center environment with customers whose vehicle has been repossessed and charged off to negotiate a positive resolution.

You will make 25 - 30 outbound calls per hour in order to contact customers for possible arrangements.

This associate will answer inbound calls from repossessed auto loan customers, vendors, and others in a call center environment.

Our department strives to provide superior quality service.

You will need to review customer documentation for accuracy, answer questions, and resolve customer issues.

Responsibilities :

  • Make outbound calls to customers.

  • Answer inbound calls from repossessed customers.

  • Thoroughly review the account to determine if it is eligible for reinstatement.

  • Utilize tools to assist the customer with resolving there delinquency.

  • Review documentation for accuracy and completeness.

  • Maintain a strong relationship with our customer and provide exceptional service.

  • Using de-escalation techniques to uphold the Capital One brand.

  • Attending daily huddles and any required meetings.

  • Meeting and exceeding monthly performance metrics.

  • Work within implemented strategies currently in place.

Basic Qualifications:

  • High School diploma, GED, equivalent certification, or military experience.

  • At least 2 years experience in a call center collections environment or at least 1 year experience in a Loss Mitigation.

Preferred Qualifications:

  • 2 years of late stage or recovery collections experience

  • 2 years of loss mitigation auto finance experience.

  • Proficient in Microsoft Office.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.