Harley-Davidson Director, Collections in Plano, Texas


The primary responsibility for the is to execute collections strategies in order to optimize overall portfolio management performance (primarily includes active collection operations and collections vendor management) while overseeing the success of the team. This leader will manage portfolio within budget guidelines for losses and delinquency, including staffing, recruiting, forecasting, team engagement and rider satisfaction.


  • Oversees functional activities related to the day-to-day operation of all collection functions

  • Creates and fosters a positive work environment in which individuals are motivated, provided with proper direction, and given the opportunity to contribute to the success of the business

  • Ensure processes and incentives are aligned to achieve optimal portfolio performance within budgeted delinquency and loss target

  • Partners with Portfolio Control Officer team on development of and adherence to policies and procedures which help drive performance and maintain compliance

  • Properly leverages available technology and identifies opportunities to enhance systems as appropriate to improve business results

  • Partners with Risk team to develop, implement and monitor collection strategies

  • Develops a highly competent group of Managers who in turn foster employee engagement and drive desired business results

  • Drives a continuous improvement workplace culture

  • Acts as Collection Manager (“court of last resort”) for all collection areas

  • Provide executive leadership with operational updates, analysis, and reports that enable data and climate driven decisions.

  • Communicates with Directors of other retail functional areas to ensure cohesiveness of retail unit to achieve overall business objectives.

  • Contributes to overall effectiveness of retail operation by identifying top performers and developing bench strength.

  • Maintains a current knowledge of industry best practices and identifies opportunities for HDFS to leverage those best practices to improve business results.

  • Responsible for protecting employees, customers and corporate information. Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.

  • Partners with Legal/Compliance maintain a current awareness and understanding of appropriate banking laws, regulations, and insures full compliance with those laws, regulations, including protecting the Harley-Davidson brand in on-going changing regulatory environment.

Education Required

  • Undergraduate degree in business/finance – MBA preferred

Experience Required EXPERIENCE & KNOWLEDGE

  • Minimum of 15 years of progressive management experience in the financial services industry with at least 10 years’ experience working in Retail Management.

  • Prior experience with Federal & State Regulatory environments (i.e. FDCPA, TCPA)

  • Collection system functionality and workflow expertise

  • Vendor management expertise

  • Prior experience with Dialers preferred


  • A natural leader with an open and outgoing manner. Able to influence a broad spectrum of individuals and lead them to function interdependently. Excellent leader as well as team player with the ability to build relationships and drive results without direct authority.

  • Possesses a strong performance orientation, and a hands-on approach. A proven ability to achieve results in the field.

  • Strong ability to quickly and efficiently prioritize and re-prioritize resources subject to competing and changing initiatives coupled with strong organization skills.

  • A good listener, capable of understanding the restraints and possibilities of the business, able to utilize this information to adjust day to day activities.

  • An individual of the highest integrity, whose professional and personal conduct reflects favorably upon the company.


  • Communication

  • Customer Focus

  • Business Acumen

  • Quality/Continuous Improvement

  • Teamwork

  • Achieving Results

  • Visionary and Inspired Leadership

  • Strategic Decision Making

Travel Required:

Date: Oct 14, 2016

Location: Plano, TX, US

Auto req ID: 4923BR

Title: Director, Collections

Job Function: Collections

State and City: Texas, Plano

Company: Harley-Davidson Financial Services

Full or Part-Time: Full-Time

Direct Reports: Yes

Travel: 0-10%

Nearest Major Market: Plano

Job Segment: Manager, Law, Finance MBA, Compliance, Collections, Management, Legal, Finance