Bank of America Lead Operations Representative - Centralized Operations Support - Plano, TX in Plano, Texas

Lead Operations Representative - Centralized Operations Support - Plano, TX


Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.


Required Skills:

Previous Hazard Insurance experience preferred.

Minimum 3 months of experience in loan production environment or equivalent work experience

Strong computer navigation/literacy skills

Familiarity with SharePoint, Microsoft Word, Excel & Outlook

Strong written and verbal communication skills

Excellent team work and customer service skills

Manages risk effectively

Goals and results-oriented

Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards

Demonstrated pipeline management skills

Takes ownership, self motivated and highly organized

Flexibility to work extended hours during heavy workload periods

Desired Skills:

Loan processing experience

Job: OA-General Operations

Primary Location: US-TX-Plano

Work Locations: TX2972 6400 LEGACY DR Plano 75024


Travel: No

Job Posting Date: Oct 14, 2016

Unposting Date: Dec 13, 2016

Full/Part-time: Fulltime

Hours Per Week: 40.00

Shift: 1st Shift

Req ID: 16050725