Capital One Level II Field Svs - Power Up in Plano, Texas

Plano 1 (31061), United States of America, Plano, Texas

Level II Field Svs - Power Up

The Level II Field Service Engineer provides remote and onsite support of all information technology equipment in back office locations for our internal “Power Up” Service desks.


  • Install, troubleshoot, and maintain computer systems, printers, and other peripheral equipment throughout the entire organization.

  • Provide first level support of all network (Access Points, Routers, and Switches), servers, and VoIP telecommunication equipment within Retail locations.

  • Provide all support of network Category 6, fiber optics, and telephone infrastructure cabling in retail locations.

  • Troubleshoot telco circuit and pots lines demarcation points, providing loop back and line testing where needed.

  • Deploy and maintain out of band management devices in back office locations, so that network equipment can be managed remotely.

  • Maintain stand-alone UPS battery back-up equipment and the connections to the devices.

  • Setup and maintain the server 2008 print queues at back office locations.

  • Provide daily support of the Microsoft Windows 7 and Apple OS X operations systems.

  • Assist with the daily support of the appliance of Active Directory, Group Policy Objects, and Microsoft Configuration Manager to the PC level.

  • Provide on premise support for projects and other support teams where needed.

  • Support the automation of solutions for common problems and help find innovative ways to resolve issues.

  • Candidate must have strong communication and customer service skills

  • Candidates must be able to multi-task efficiently

  • Candidates must have the ability to travel to additional back office locations for staff coverage/augmentation

  • Candidate must be adaptable to a fast-paced, evolving environment.

Basic Qualifications:

  • High School Diploma, GED, equivalent certification or military experience

  • At least 5 years experience in technical environment

  • At least 5 years’ experience with troubleshooting hardware and software problems

  • At least 3 year of experience with hardware and software installations

Preferred Qualifications:

  • Bachelor’s Degree, or military experience

  • CompTIA Certification AND A+ Certification AND Network + Certification

  • 3+years’ experience with Microsoft and 3+ years’ experience with Mac

  • 3+ years’ experience with LAN equipment and 3+ years’ experience with WAN equipment

  • 3+ years’ experience with remote PC support of users

  • 3+ years’ experience with diagnostic/imaging tools

  • 1+ years’ experience with mobile devices

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.