Capital One Level II Field Svs - Power Up in Plano, Texas
Plano 1 (31061), United States of America, Plano, Texas
Level II Field Svs - Power Up
The Level II Field Service Engineer provides remote and onsite support of all information technology equipment in back office locations for our internal “Power Up” Service desks.
Install, troubleshoot, and maintain computer systems, printers, and other peripheral equipment throughout the entire organization.
Provide first level support of all network (Access Points, Routers, and Switches), servers, and VoIP telecommunication equipment within Retail locations.
Provide all support of network Category 6, fiber optics, and telephone infrastructure cabling in retail locations.
Troubleshoot telco circuit and pots lines demarcation points, providing loop back and line testing where needed.
Deploy and maintain out of band management devices in back office locations, so that network equipment can be managed remotely.
Maintain stand-alone UPS battery back-up equipment and the connections to the devices.
Setup and maintain the server 2008 print queues at back office locations.
Provide daily support of the Microsoft Windows 7 and Apple OS X operations systems.
Assist with the daily support of the appliance of Active Directory, Group Policy Objects, and Microsoft Configuration Manager to the PC level.
Provide on premise support for projects and other support teams where needed.
Support the automation of solutions for common problems and help find innovative ways to resolve issues.
Candidate must have strong communication and customer service skills
Candidates must be able to multi-task efficiently
Candidates must have the ability to travel to additional back office locations for staff coverage/augmentation
Candidate must be adaptable to a fast-paced, evolving environment.
High School Diploma, GED, equivalent certification or military experience
At least 5 years experience in technical environment
At least 5 years’ experience with troubleshooting hardware and software problems
At least 3 year of experience with hardware and software installations
Bachelor’s Degree, or military experience
CompTIA Certification AND A+ Certification AND Network + Certification
3+years’ experience with Microsoft and 3+ years’ experience with Mac
3+ years’ experience with LAN equipment and 3+ years’ experience with WAN equipment
3+ years’ experience with remote PC support of users
3+ years’ experience with diagnostic/imaging tools
1+ years’ experience with mobile devices
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.