HCA, Hospital Corporation of America Licensed Clinical Manager - Urgent Care in Plano, Texas
Urgent Care Manager
The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 750 practices, Urgent Care Facilities, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated and innovative leaders who are committed to excellence in every aspect of their career.
The Urgent Care Clinic hours are Monday-Friday 8am-10pm, Saturdays 8am-8pm, and Sundays 8am-5pm. You must have the flexibility to work during those hours.
Oversee day to day operations of assigned center
Meet with Medical Director (MD) and Associate Medical Director (AMD) regularly to ensure clinic runs smooth and efficient
Helps with marketing events and on-sites
Creates and maintains schedule for Lab, Nurse and Mid-level providers at assigned center
Helps MD with doctor schedule as requested
Interviews all Lab, Nurse and Patient Representatives for assigned center
Creates training schedule for nurse and lab.
Conducts a portion of the new hire nurse training
Works closely with Front Desk Manager on front desk issues
Ensures customer service initiatives are implemented and that service is excellent
Gives feedback and warnings to staff as appropriate or needed
Oversees all patient complaints
Prepares and conducts performance evaluations for lab, mid-level, nurse and reviews front desk evaluations prepared by Front Desk Manager for reps.
Works open shifts in lab (if a multi-tech) or nurse area if open
Conducts one-on-ones with Front Desk Manager, nurse and techs
Works closely with company accounts that use center for pre-employment or work comp. A liaison for accounts.
Solve issues with wait times
Experience as a licensed healthcare professional
Previous management experience preferred
Must have proficient computer skills
Able/willing to monitor wait times evening and weekends
Able/willing to work all required hours
Able /willing to put in extra hours when needed or asked
Must maintain a positive attitude
Good verbal and written communication skills are essential
Title: Licensed Clinical Manager - Urgent Care
Location: Texas-Plano-CareNow - Plano
Requisition ID: 24919-51223