Samsung Electronics America Manager, Order Fulfillment in Plano, Texas

Procurement Coordinator - MPC (288753)

Purchasing, Regular Full-Time

Samsung Electronics America ,Plano Texas

Oct 11, 2016

General Description

Incumbent, under minimal supervision, is responsible to forecast and plan service parts and materials through the Materials Requirements Planning (MRP) System. Maintain parts and materials master data and bill of materials to accurately plan and execute MRP. Analyze parts inventories for maximum customer product repair support while minimizing inventory levels to meet product service and repair requirements. Order parts from available/best cost/delivery efficient internal and external resources. Maintain analytical and reporting systems to monitor quantity and timing of usage. Initiate parts into inventory for new product introduction and discontinue models at end of forecasted product life. Maintains and trains users of service parts inventory processes within SAP business enterprise system. Function as point of contact for service parts purchasing; inventory management, order status, and time of delivery.

Essential Duties and Responsibilities

  • Utilize return forecast and usage rate to plan materials through the Materials Requirements Planning (MRP) System. (40%)

  • Plan and maintain MRP for New Product Introductions and plan end-of-life cycle forecasts (40%)

  • Maintain master materials data and bill of materials to plan and execute MRP accurately. (40%)

  • Analyze inventory levels based upon parts usage, lead-time to delivery and current balance on-hand and future demands. Utilize existing tracking and reporting systems to track and monitor all service parts activity. Monitors parts usage to determine need for changes to inventory levels, order quantity. Develop and maintain new reports in Business Warehouse and SAP as necessary. (40%)

  • Interfaces with vendors and customers on a daily basis to ensure parts orders are fulfilled in an accurate and timely manner. Ensures that all interested parties are kept abreast of service parts information, parts availability, order status, shipments, tracking shipment deliveries, stock levels, etc. that affect product service repairs. (30%)

  • Develop and Create reports on key performance metrics on a daily/weekly/monthly basis (20%)

  • Prepares and create service parts Purchase Orders. Tracks orders and shipping status. Modifies and maintains entries. Monitors and analyzes service parts inventories against open parts purchase orders within the SAP system. (10%)

  • Researches, resolves and takes action to correct errors, changes in parts inventory levels, part specifications, part functional failures, abnormalities, etc. as required. (10%)

  • Participates in SEA’s engineering and product change process in support of customer orders, order backlog, product inventory and installed base and recommends appropriate actions to ensure that all activities are rolled into the production and shipping plans as required. (10%)

  • As required, coordinates the return, repair and disposition of materials at SEA and SEC. Monitors the aging of these RMA’s to ensure expeditious return of materials to the customer. (10%)


  • Bachelor’s Degree in accounting, industrial or business management or similar course of study from a college or university, or equivalent work experience. APICS certification in Materials Resource Planning is desirable.

  • Should have a minimum of 3-5 years experience in inventory control, production planning, scheduling, hi-tech products or parts purchasing, repair parts expediting and shipping in support of manufacturing or assembly operations.

  • Demonstrated abilities in telecommunications or office products parts resourcing, planning, researching and ordering utilizing a SAP or similar business enterprise system for purchasing and inventory control.

  • Read write and verbal communications skills to prepare and present plans and information to product repair, vendors and purchasing management personnel.

  • Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access.

  • Experience with SAP or similar business systems and/or sales order management software applications.

Necessary Skills/Attributes

Necessary Skills / Attributes

  • The ability to develop and maintain excellent working relationships with various levels within the company and with various customer levels.

  • The ability to gather data, organize, plan and prioritize multiple assignments and information.

  • The ability to read, write, prepare comprehensive spreadsheets and present documents, reports, charts, materials and related information.

  • Demonstrated English language competency in both oral and written communication modes for both internal and external communications at various levels.

  • Work under general supervision and guidance from manager to identify and ensure achievement of production team goals and to complete individual assignments within established time frames.

  • The demonstrated ability to solve problems requiring creativity to search for solutions among learned experiences. Work is guided by objectives and broad functional direction. Some analysis and judgement is required to determine appropriate courses of action.

Physical/Mental Demands and Working Conditions:

  • Operate a computer keyboard and view a video display terminal more than 95% of work time in a moderately mobile and sedentary position.

  • Lift, move, or adjust general office equipment, boxes, supplies, materials or products weighing up to 25 pounds using proper materials handling equipment and procedures.

  • High level of visual acuity, numeric and character detail and moderate color distinction for accurate preparation of documents, for information analysis and error recognition.

  • High hand/finger dexterity with fine motor coordination skills to perform data entry work.

  • Under very little supervision where general policies govern, daily activities are seldom monitored and performance is measured by effective results. Most work is not directly verified, errors may involve internal losses or cost to correct. Access to some confidential data, disclosure is of negligible effect.

  • Travel less than 20% of time, if at all.

  • Frequent work of additional hours beyond normal schedule.

Company Information


BIG THINGS HAPPEN HERE. The amazing products for which Samsung is known world-wide are the results of the amazing people who work here. Their talent, creativity, dedication, and commitment to innovation are what make us who we are. To continue to be a world leader in technology, we focus on attracting the best talent available and offer a corporate culture in which every individual can challenge themselves to discover how good they are, and how great they can become.

Headquartered in Ridgefield Park, NJ, and with offices in Richardson, TX and Palo Alto, CA, Samsung Electronics America, Inc. (SEA) is a wholly-owned subsidiary of Samsung Electronics Co. Ltd. and a world leader in technology. We market a broad range of award-winning consumer electronics, smartphones, information systems, and home appliances. Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry. Our company is currently ranked #7 in Interbrand’s "100 Best Global Brands," and named #3 on the Boston Consulting Group list as one of the world's most innovative companies in 2014.

At Samsung we work hard every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Imagine working for a global company that is a world leader in innovation, in an environment where exciting things happen every day. Imagine working with an amazing group of visionaries/ individuals who make products that bring joy to millions of people across the globe every single day. Imagine where you want to be, and who you want to be. At Samsung...the possibilities are limitless. Apply today and find out why LinkedIn ranked us as one of North America’s Most InDemand Employers in 2014.

To this end, we follow various protocols during the recruitment process, including but not limited to, avoiding the inadvertent disclosure of confidential information of the applicant’s former employer.

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.