Capital One Mortgage Sales Concierge (Plano) in Plano, Texas
Plano 3 (31063), United States of America, Plano, Texas
Mortgage Sales Concierge (Plano)
The Mortgage Concierge follows up on cold and warm leads via inbound and outbound telephone calls. This position determines applicant’s needs, and transfers customer who have interest directly to the Mortgage Loan Officer for consultation. This position would be a great entry level position for a recent college graduate anxious to get their foot in the door with a Fortune 100 company and would lead to endless opportunity for career growth within financial services.
Develop and follow up on cold and warm sales leads for Mortgage products to consumers This process is via Internet and telephone sales
Cultivate relationships with borrowers and mortgage staff
Work closely with the Sales Team (particularly Mortgage Consultants) to ensure that the customer’s needs are fully transparent.
Understand and comply with mortgage industry regulations, including the Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Truth-in-Lending laws, etc
Position requires 80% of their time on the phone prospecting inbound/outbound with potential customers
· High School Diploma, GED, equivalent certification, or military experience
· 1 year customer service experience
- At least 2 years of customer service experience in a banking call center or at least 2 years of customer service experience in a financial services call center
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).