Capital One Mortgage Sales Concierge (Plano) in Plano, Texas

Plano 3 (31063), United States of America, Plano, Texas

Mortgage Sales Concierge (Plano)

Job Description

The Mortgage Concierge follows up on cold and warm leads via inbound and outbound telephone calls. This position determines applicant’s needs, and transfers customer who have interest directly to the Mortgage Loan Officer for consultation. This position would be a great entry level position for a recent college graduate anxious to get their foot in the door with a Fortune 100 company and would lead to endless opportunity for career growth within financial services.

Specific Responsibilities:

  • Develop and follow up on cold and warm sales leads for Mortgage products to consumers This process is via Internet and telephone sales

  • Cultivate relationships with borrowers and mortgage staff

  • Work closely with the Sales Team (particularly Mortgage Consultants) to ensure that the customer’s needs are fully transparent.

  • Understand and comply with mortgage industry regulations, including the Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Truth-in-Lending laws, etc

  • Position requires 80% of their time on the phone prospecting inbound/outbound with potential customers

Basic Qualifications:

· High School Diploma, GED, equivalent certification, or military experience

· 1 year customer service experience

Preferred Qualifications:

  • At least 2 years of customer service experience in a banking call center or at least 2 years of customer service experience in a financial services call center

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).