Dell Process & Communication Trainer Team Lead-Plano, TX in Plano, Texas

Dell is looking for aProcess & Communication Trainer Team Leadfor our Plano, TX office to join our team as part of this exciting organization. Through the process of change, we are challenging ourselves to work faster, smarter, and more efficiently. These roles will be a key component in shaping how the business will work in the short, medium, and long term. The success of the candidate will directly affect the overall performance of the regional growth plan.

Job Responsibilities:

-Training live classes of new hires in the manual processing of health claims and Billing and Enrollment Functions -Answer questions from staff regarding the processing of claims - Conducts continuous review, upgrade and development of assessments and question banks. Develop and manages content of training material - Conducts/facilitates training programs, and evaluates assessments. Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance - Applies advanced and demonstrated knowledge of a wide range of policies and procedures for the area. Integrates understanding of departmental issues and how related areas interact to achieve results - Stay abreast of external industry trends and latest advances. Completes complex tasks in a creative way requiring considerable independent judgment and a high degree of initiative - Improves efficiency, quality and service of ongoing work


  • High school diploma or equivalent required
  • 5 years of relevant experience in insurance industry Call center Customer Service, and/or training -Minimum 2 years training experience or equivalent health claims experience -Strong communication (written/oral), organization, and presentation skills -Effectively use software packages such as Microsoft Word, Excel and PowerPoint -Must be self-directing and manage training schedule -Demonstrate professionalism with peers, subordinates, superiors and customers -Manage time and prioritize effectively -Demonstrate an ability to cope with a complex and changing environment -Subject matter expert in Healthcare Payer processes and procedures


  • Associates degree, technical college or some college course work preferred. -3 plus years of health care claim processing experience -CMS health claims experience -Knowledge of CMS pricing guidelines for health claims -Captivate or Epiplex proficiency

NTT Data plans to acquire Dell Services as announced on 3/28/2016. If you are selected for a Dell Services position and the transaction closes, your future employment will be with NTT Data. Dell recruiters can provide you with additional information about any applicable changes upon request.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us? -Life at Dell means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Job: *Process & Comm Training-BPS

Organization: *Services

Title: Process & Communication Trainer Team Lead-Plano, TX

Location: TX-Plano

Requisition ID: 16000SDC