Bank of America Production Services Lead - Informatica or Datastage in Plano, Texas

Production Services Lead - Informatica or Datastage


Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Production support for software applications which provide critical data publication and subscription and data movement/ETL functionality to the Enterprise. These applications may involve diverse platforms, software, hardware, technologies and tools including, but not limited to, Informatica, IIS Data Stage, Teradata, mainframe technologies, Unix/Linux scripting, SQL Server and Oracle. This role will provide Level 2 & 3 support, which includes job monitoring, coordination of support teams necessary for issue resolution, managing Service Level agreements, Disaster Recovery planning and Execution, Statistical & Operational analysis of Production application execution/performance, Production code migration support/testing and will collaborate with development teams to recommend process solutions that increase efficiencies & fix common issues.


Required Skills:

  • 12 Months exposure to either Informatica or IIS/DataStage as a developer or administrator.

  • Good in trouble shooting Informatica/Datastage issues.

  • Proficient in vi and UNIX/Linux command syntax.

  • 3 years hands on experience working in Unix based environments.

  • Ability to start/stop Unix-based processes and scripts.

  • Ability to troubleshoot server and application issues from a Unix command line.

  • Ability to read/write SQL queries.

  • Proactively monitor scheduled jobs to completion, job performance and reliability.

  • Proactively identify potential problems and make recommendations for resolution.

  • Thorough understanding Linux/Unix permissions.

  • 2 years of SQL experience.

  • 6 Months exposure to Autosys or similar job scheduler.

  • Good communication & Business Writing skills.

  • Candidates requiring visa sponsorship will not be considered for position.

Desired Skills:

  • Exposure to an formal Incident Management tools such as Remedy, Jira or Maximo.

  • Data Analysis experience, Database Concepts or Hands on schema Design.

  • Shell scripting.

Job: TF-Technology Service Delivery

Primary Location: US-TX-Plano

Work Locations: TX2982 7105 CORPORATE DR Plano 75024


Travel: No

Job Posting Date: Oct 18, 2016

Unposting Date: Ongoing

Full/Part-time: Fulltime

Hours Per Week: 40.00

Shift: 1st Shift

Req ID: 16051363