Legrand NA Regional Service Coordinator in Plano, Texas

Legrand has an exciting opportunity for a Regional Service Coordinator to join the Building Control Systems Team in Plano, TX.The individual in this role will maintain the Service Engineers daily schedules and dispatch the engineers as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service engineers. Maintain customerdatabase with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

About Legrand

Legrand is a $5.8 billion global company with 30,000 employees world-wide and products sold in 180 countries. As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings.

Employing more than 2,700 employees across the United States and Canada, Legrand in North America has a work environment that promotes personal advancement, pride and achievement. Our success is also based on our recognition that diversity – in people, products, innovation and technology – is an important strength. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.

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Equal Opportunity Employer


  • High school diploma


  • 2 years related experience and/or training in Customer Service, Dispatch or equivalent combination of education and experience. Knowledge of quality tools, especially


  • Advanced customer service skills

  • Ability to multi-task

  • Organized

  • Geographical knowledge of service area or map reading skills

  • Knowledge of industry is recommended but not required

  • Computer skills

  • Take incoming customer calls and schedule and coordinate all service calls as calls are received

  • Create dispatch ticket for all service calls and dispatch Service Engineers

  • Debrief Service Engineer after completion of each call

  • Respond to all messages left overnight

  • Maintain all schedules using the Sales Force Program

  • Forecast workload for 5 - 10 days out

  • Contact customers with a “Parts Pending” status as parts are received for scheduling

  • Follow up on all pending and recommended work with customer utilizing the pending work log

  • Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals

  • Order parts for special orders

  • Forward list of parts used by Engineers to warehouse for truck restock

  • Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc)

  • Type service contract proposals for new customers

  • Maintain customer history files in database

  • File service orders

  • Prepare paperwork for all manufacture warranty parts

  • Facilitate return of warranty parts

  • Update service database from service ticket

  • Maintain service invoice log

  • Forward checks and payments to accounting

  • Other duties as assigned

PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands

While performing the duties of this job, employees are regularly required to:

  • Use written and oral communication skills

  • Read and interpret data, information and documents

  • Analyze and solve non-routine and complex office administrative problems

  • Use math and mathematical reasoning

  • Observe and interpret situations

  • Learn and apply new information or skills

  • Perform highly detailed work on multiple, concurrent tasks

  • Work under intensive deadlines with frequent interruptions

  • Interact with managers, staff, customers, the public and others encountered in the course of work

Physical Demands

While performing the duties of this job, employees are regularly required to:

  • Sit, walk and stand

  • Talk or hear, both in person and by telephone

  • Use hands repetitively operate standard office equipment

  • Reach with hands and arms; and lift up to 25 pounds

  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus