Legrand NA Regional Service Operations Manager in Plano, Texas

Legrand has an exciting opportunity for a Regional Service Operations Manager to join the Wattstopper Team in Plano, TX. In this role, this person will oversee the day to day Sales support activities and be the interface between customers, the customer support team, outside sales, project management, Application Engineering and Field Service personnel. Responsible for both tactical and strategic planning, the Regional Sales Support Manager will coordinate efforts around the design, quotation, order management and installation of BCS projects. Each Regional Customer Care Supervisor/Manager and their team is aligned geographically with identified Sales Regions and works closely with Sales leaders to ensure responsive and effective support to BCS customers.

About WattStopper

Here at WattStopper you'll be a member of an entrepreneurial, greentech company whose technology is helping to drive toward a net zero future. At WattStopper, we pioneered the energy-efficient lighting control industry and remain at the forefront of this rapidly changing marketplace. We develop, design and manufacture products ranging from stand-alone occupancy sensors that turn lights on and off automatically, to daylighting controls which automatically adjust electrical lighting when daylight is adequate, to sophisticated networked control platforms that integrate numerous building systems and provide cutting edge benefits such as real-time monitoring and coordinated reduction of lighting, plug and HVAC loads.

About Legrand

Legrand is a global company with 30,000 employees world-wide and products sold in 180 countries. As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings.

Employing more than 2,700 employees across the United States and Canada, Legrand in North America has a work environment that promotes personal advancement, pride and achievement. Our success is also based on our recognition that diversity – in people, products, innovation and technology – is an important strength. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.

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Equal Opportunity Employer


Education: BS in business or related, or equivalent education and experience.

Experience: Minimum 5 years of progressive business experience in Sales, Customer Service, Project Management, Field Service, Sales Support or other related field.


  • Industry knowledge to better understanding customer needs.

  • Must have strong leadership skills, with demonstrated ability to supervise others.

  • Provide guidance, development and motivation to staff to achieve superior results and accomplish overall business objectives.

  • Requires strong organizational and time management skills and be able to effectively handle multiple priorities.

  • Ability to work in a high volume, fast paced environment is a must.

  • Independent judgment is required to plan, prioritize, organize and accomplish a diversified work load.

  • Must have demonstrated exceptional customer service skills and a strong customer orientation.

  • Must be highly collaborative and able to work in a team based environment.

  • Must foster open communication and support an environment of innovation and creative change.

  • Able to communicate effectively both in written format and oral presentation.

  • Able to create effective reports, presentations and business correspondence.

  • Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information.

  • Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software.

  • Ability to use internet and web based resources efficiently and effectively.

  • Must be proficient in negotiation and influencing skills.

  • Must have solid business acumen and understanding of a variety of functional areas within the business.

  • Manages 6-8 sales support and or customer care persons.

  • Responsibilities include training employees; planning, assigning and directing work; appraising performance; addressing complaints, anticipating and resolving problems related to customer needs and expectations.

  • Oversees handling of inbound calls from domestic and international customers, sales reps, and regional managers.

  • Manage and communicate lead time on products, expedites, cancellations, and tracking information.

  • Coordinate with other departments to provide accurate information to customers, coordinating with planning and production.

  • May use statistical analysis methodologies, data modeling and forecasting tools to manage the customer care and expectation process.

  • May deliver formal presentations and other status updates to operations, finance, marketing and sales leaders to assist with short range and long range strategic planning.

  • Performs other similar and related duties as required.

PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands

While performing the duties of this job, employees are regularly required to:

  • Use written and oral communication skills

  • Read and interpret data, information and documents

  • Analyze and solve non-routine and complex office administrative problems

  • Use math and mathematical reasoning

  • Observe and interpret situations

  • Learn and apply new information or skills

  • Perform highly detailed work on multiple, concurrent tasks

  • Work under intensive deadlines with frequent interruptions

  • Interact with managers, staff, customers, the public and others encountered in the course of work

Physical Demands

While performing the duties of this job, employees are regularly required to:

  • Sit, walk and stand

  • Talk or hear, both in person and by telephone

  • Use hands repetitively operate standard office equipment

  • Reach with hands and arms; and lift up to 25 pounds

  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus