Hewlett Packard Enterprise Company Service Delivery Manager in Plano, Texas

Title: Service Delivery Manager Location: United States-Texas-Plano Job Number: 1581867

· Manage area(s), customer(s), or team(s) of company employees with welldefined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility. · Coach and mentor employee direct reports. May coach and mentor nondirect reports as needed. Manage Focal Point Review (FPR) process for company employees. Manage team and individual performance. · Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). · Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting. · Resolve/monitor customer escalations as appropriate. · Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business. Directs and Controls activities for: · country or sub-region · medium-sized customer(s) Qualifications: Education and Experience Required:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold Master’s or advanced degree in related field. Typically 8 years of relevant experience

Knowledge and Skills Required:

· Workforce management/development · (developing) Leadership · (developing) Influencing Others · Customer/Vendor Management, escalation management, customer relationship-building · Knowledge of Corporate capabilities and outsourcing industry norms · Business Analysis and Business Planning · General Financial Management/cost management · General Project Management · In-depth understanding of technology in direct responsibility · General understanding of related technologies · (developing) Knowledge of industry and market trends Job: Services