Liberty Mutual Specialty Inbound Sales Representative - Plano, TX in Plano, Texas

  • Advance your career at Liberty Mutual - A Fortune 100 Company! *

Professionally handles incoming calls and internal warm transfers to sell Personal auto, home, and specialty lines on behalf of field sales. Handles Direct Response channel overflow calls. Sells and Services Flood and Wind policies. Utilizes in-depth product knowledge to fulfill customer’s needs. Utilizes selling techniques to appropriately overcome objections to achieve sales targets. Conducts first line underwriting risk evaluation in accordance with established rules & guidelines.


  • Primary responsibility is to provide channel agnostic support for the field sales channel to focus on the customer’s needs while appropriately rewarding the channel/representative assigned to the customer.

  • Uses knowledge and selling techniques to build value in the product tailored to the customer, overcome objections & solve prospect or policyholder problems to convert leads into sales.

  • Advises prospects and policyholders on coverage, coverage limits and regulations.

  • Develops quotes and submits applications based on acquired risk information and customer requirements. Cross sells for additional lines of insurance.

  • Quotes and sells all Property & Casualty lines of insurance; including complex lines other agents are unable to support.

  • Strong understanding of all Personal Insurance departments and operations.

  • Point-of-reference for technical/procedural information for Sales and Service personnel. Acts as a liaison between company departments to resolve customer inquiries and complaints.

  • Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary P&C license.

  • Ability to perform in varying work environments serving various roles.

  • Unlicensed Professional Training Class Start Date: November 28, 2016 *

  • Licensed Professional Training Start Date: December 9, 2016 *

  • The paid training is Monday-Friday between 9:00 am - 5:30 pm for 6 to 8 weeks. After training is completed, shifts will fall between 8:00 am -8:30 pm. One weekend day (Saturday or Sunday) will be required every other week with an alternate day off *

  • mid-week. *

  • Must be willing to work a flexible schedule which may include nights and weekends. *


  • Associates degree or equivalent training plus a minimum of 2 years of insurance or sales/service related work experience is required.

  • Must have proficient PC, analytical, decision making, and organizational skills.

  • Requires strong interpersonal and persuasive skills in order to communicate effectively with customers & prospects, as well as overcome objections to close sales.

  • Property & Casualty license required.

  • 6 months experience as a Sales Representative meeting all quality and volume standards preferred.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.

We believe that the Company’s success is inextricably linked to our employees’ satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.

We believe our employees take pride in knowing that they help people live safer more secure lives every day.

Job: *Sales

Title: Specialty Inbound Sales Representative - Plano, TX

Location: TX-Plano

Requisition ID: 79423