CompuCom Systems Support Tech - Night Shift in Plano, Texas


Provide L2 support for the following teams:

Collaboration Operations for products and technology such as: Exchange, Outlook, SharePoint, Enterprise Vault, ProofPoint, BOX, Jabber, Yammer, Slack, Microsoft Office, WebEx, Video Conferencing.

Content Management for KnowledgeLake, Captiva, IndexPlus, and Documentum

This is a night shift position.Shift will be 12 hours / 7pm-7a with rotating weekend coverage.



  • Create and/or update technical and procedural documentation utilized by the team, L1, and L3

  • Assist in training new and existing team members

  • Document all events and actions occurred in the client's Remedy database

  • Monitor server system alerts and take appropriate action

  • Collaborate with multiple internal and external teams for support and/or project scope

  • Resolve end user customer issues via email, phone, IM, xMatters page, or Remedy incident ticket

  • Identify repetitive issues in the Client's environment and collaborate with L3 for problem management

  • Ensure clients’ needs are met in a timely and cost effective manner

  • Track & manage contemplated change notices and change orders in the Remedy database

  • Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others

  • Keep the Manager, Team Lead, and others informed about major issues that may impact client relations

  • Participate in a rotational pager


  • Additional tasks or duties will be subject to change based on the direction for the Team Lead and/or Manager


1-2 years of related experience.