Capital One Total Loss Associate in Plano, Texas

Plano 5 (31065), United States of America, Plano, Texas

Total Loss Associate

The Auto Claims Care Team is responsible for assisting customers with the claims process when a vehicle was involved in an accident or other loss. This associate will support our insurance process through a variety to tasks including processing customer/3rd party documentation requests and title releases for total loss accounts. In addition, this associate may process customer correspondence including mail, faxes and emails. The associate will assist customers in processing non-total loss claims (physical damage) through repair verification procedures. This role may have direct customer and 3rd party contact.

Candidates for this position should have strong data entry, customer service and time management skills. Attention to detail and strong multi-tasking skills are a must.

Basic Qualifications:

  • At least 1 year direct/indirect customer service experience

  • Proficient in 10-key and alpha numeric

Preferred Qualifications:

  • 2 years servicing experience in auto finance industry

  • 2 years direct customer service experience in high volume call environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.