Transamerica Workforce Management Analyst in Plano, Texas
Job FamilyWorkforce Mgmt
Job Description SummaryWith limited guidance, responsible for leveraging technology and conducting analysis to provide forecasting, planning, intra-day management, and performance management capabilities to operations leadership that optimize results when aligning staff resources to work demand.
Advocate of workforce management methodologies and tools through a structured and collaborative approach.Job Description
Conduct analysis on business events and historical patterns in work volume, trends current and historical staffing levels; produces volume and staffing forecasts; develops and presents recommendations on staffing levels and training needs.
Facilitates daily/ weekly planning process; provides insight and recommendations on load balancing and augmentation strategies to meet service objectives and manage costs.
Collaborates with front-line managers on intra-day and change management process; recommends actionable adjustments to meet objectives set in the daily/ weekly planning process.
Lead review sessions with management;
Evaluates information regarding work volumes, services levels, production results and drivers; develops and presents recommendations for improvement action planning.
Develop relationships with operational leadership through daily communication (written, verbal and listening); proactively gain an understanding of the departments and functions.
Produce reporting that will enhance operational insight, increase business results, and track business value workforce management.
Coach and mentor operations management in the use of workforce tools and methods.
Bachelor’s degree or equivalent education/experience. 3-5 years professional experience in operations
Prefer candidates with workforce management experience
Outstanding written and verbal communication skills (demonstrated) with the ability to present information at all levels of the organization
Strong analytical skills
Ability to manage multiple simultaneous initiatives and change direction easily
Proficiency with MS Office (Excel, PowerPoint, Word)/ advanced proficiency in MS Excel
Strongly prefer workforce management experience
Management or supervisory background
Experience collecting, organizing, analyzing, and presenting data
Ability to take a concept, apply to business need and deliver tangible solution
Travel to participate in planning, implementations and site visits
Job and compensation levels depend upon an applicant’s qualifications including the extent of his/her relevant experience and other job related factors and will be determined by hiring supervisors/managers and HR.
Why Work for Us
Total Rewards at Transamerica: It’s more than a paycheck.
Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.
Learn more about our Total Rewards Package.
Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
AEGON USA Realty Advisors, LLC, is an Equal Employment Opportunity/ Affirmative Action Employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: email@example.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
If you experience technical problems during the application process, please email firstname.lastname@example.org.
At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.
Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.