Kforce Engineer - Customer Support II in Richardson, Texas

Kforce has a client seeking an Engineer-Customer Support II in Richardson, Texas (TX).Summary:The Technical Assistance Center (TAC) Wireless Team seeks a Customer Support Engineer in Wireless LAN technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of products and partner with all distributed elements of the service chain.Responsibilities:

  • Provide second line phone/email consultation to independently debug complex product problems

  • Act as focal point for large account network problem resolution

  • Act as a technical expert

  • Provide support on a world-wide basis

  • Provide systems/product training to other Engineers

  • Working knowledge of networking industry, products, and protocols

  • Minimum 2-5 years of experience designing, deploying, configuring, supporting, troubleshooting, debugging

Administering some of the following Wireless LAN products, devices, and technologies for small, medium, large and/or enterprise businesses:

  • Wireless Access Points

  • Wireless Client Association

  • Wireless Controllers

  • CSMA/CA, RTS, CTS protocols

  • RF transmission

  • Antennas

  • IEEE 802.11 standards (a,b,g), 802.1x Wi-Fi

  • 802.1Q Trunking

  • Ether channel

  • Strong understanding of LAN Switching technologies (VLANs)

  • WLAN Security in the areas of authentication, encryption, IDS/IPS using Radius, AAA authentication, EAP, LEAP, PEAP, PSK

  • AES-CCMP encryption (AES - Counter w. CBC MAC protocol)

  • Wireless Sniffers

  • WEP encryption (Wired Equivalent Privacy)

  • WPA (Wi-Fi Protocol Access), WPA2


  • Knowledge of PRIME/NMS/MSE/CMX or scripting desired

In addition:

  • Ability to make significant contribution on support communities through posts, articles, and videos

  • Strong analytical and troubleshooting skills

  • Ability to handle critical customer issues/problems and work to resolution

  • Able to determine root cause and resolution for previously unknown problems

  • Work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors

  • Exercise good judgment within defined procedures to determine appropriate action

  • Good verbal and written communication skills

  • Interact across TAC teams and development teams at peer level

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours