BNY Mellon Lockbox Supervisor in Richardson, Texas

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.



Incumbent is responsible for overseeing the day-to-day management of multiple work areas in Remittance Processing operations. S/he allocates and monitors work in process to maximize productivity and quality. S/he assists in scheduling, performance feedback, and counseling of associates, which requires an understanding of knowledge of HR policies and procedures. In the absence of his/her manager, the incumbent is responsible for overseeing the process of multiple accounts, which includes all aspects of the Remittance Processing workflow. Position requires proficient processing knowledge of all accounts and an understanding of Remittance Processing Operational workflows and job functions is preferred. Incumbent is responsible for ensuring all associates in his/her area(s) is/are are fully trained. The ability to coordinate and organize work while meeting deadlines is required. Good decision making skills are necessary, as well as written and oral communication skills. S/he is responsible for team building within his/her area and meeting team productivity and quality goals. S/he is responsible for ensuring policy and procedures are followed and adhered to. Incumbent must maintain a superior level of customer satisfaction with internal and external customers. In addition, the incumbent should display core leadership abilities including, but not limited to; motivation, team building, and conflict resolution skills. Incumbent is responsible for supervising up to 30 people.


High school diploma required. Demonstrated leadership and 3+ years of Remittance Processing experience required. Supervisory experience preferred.

  • BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.

Minorities/Females/Individuals With Disabilities/Protected Veterans.*

  • Primary Location:* United States-Texas-Richardson

  • Internal Jobcode:* 04599

  • Job:* Operations

  • Organization:* Global Operations-HR06382

  • Requisition Number:* 1609324

Category: Operations