BNY Mellon Operations Mgr II in Richardson, Texas
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
Day Shift - Monday through Friday
Incumbent is responsible for directing all daily operating functions on a multi-product shift, including workflow, human resources, and expense management related to daily production in Remittance Processing. S/he develops and executes operating plan objectives through appropriate expense control management, forecasting, expense variance explanation, and continuous management of controllable expenses. Responsible for administering performance feedback and counseling, which requires advanced knowledge of HR policies and procedures. The ability to coordinate and organize work while meeting deadlines is required. Good decision making skills, excellent written and oral communication skills, people management skills, and cost control skills are required. S/he is responsible for team building within his/her shift and demonstrating successful leadership qualities. S/he is responsible for meeting shift productivity and quality goals. Experience in expense control management and forecasting is required. S/he is responsible for preparing and maintaining updated procedures. Incumbent must maintain a superior level of customer satisfaction with internal and external customers. Incumbent is responsible for managing up to 50 people; managing a monthly volume up to 900,000 items; managing monthly expenses up to $300,000; and managing monthly revenues up to $1.5MM.
BS/BA degree. 5+ years bank experience, preferable in Remittance Processing with advanced knowledge of RP Operational areas and all job functions. Advanced PC skills are required, with a proficiency in MS Excel, Outlook and Word.
- BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.*
Primary Location:* United States-Texas-Richardson
Internal Jobcode:* 04598
Organization:* Global Operations-HR06382
Requisition Number:* 1603461