Baylor Scott & White Health EPIC APP SUPPORT ANALYST in Round Rock, Texas

Baylor Scott & White Health

Epic Application Support Analyst

Round Rock, Texas

Job Summary

The primary responsibility is to conduct classroom training for end users, provide go-live support, and conduct ongoing support of the application. This position is required to have a multitude of skills including presentation, collaboration with multiple teams and the ability to provide exemplary customer service by troubleshooting user issues. This role is the central point of communication for assigned issues and coordinates all activities on behalf of the IS organization. He/she assists with the analysis, recommendations for corrective actions and resolution of problems within the software applications, and provides support for normal maintenance of upgrades, and system maintenance.

Essential Functions

Provide effective application support, including on-call support, by responding to help desk tickets & end-user requests

Lead onsite end-user training for go-live preparation and ongoing application training

Effectively provide on-site go-live support, upgrade support and ongoing application support and optimization

Serve as a liaison between end users, project team members and other IS resources as required

Continuously improve the impact of training for end users with formal and informal training

Assist in the development and maintenance of all training materials and setup of training rooms

Create and execute test scripts for new system builds

Knowledge, Skills and Abilities

Demonstrated customer-oriented service excellence principals

Ability to present and conduct classroom training

Ability to work with end users and troubleshoot issues

Ability and experience understanding end user workflow

Ability to work well in team environments

Proficient with word processing, spreadsheet, and email software applications

Self-motivated individual who can identify and resolve issues, and advance personal knowledge

Ability to execute complex tasks through organization and details driven approach

Demonstrated excellent interpersonal communication skills, among facility customers and team members

A quick learner of software and information technology, and motivated to learn new applications

Epic application knowledge to build, test, support and train preferred

Functional knowledge of the associated application preferred

Minimum Requirements

  • No experience required
  • BA or Experience Equivalent

Job Family: Information Technology