Baylor Scott & White Health Patient Service Specialist (PSS) Day Job in Round Rock, Texas

Location: Round Rock, TX

Status: Full Time

Minimum/No Experience

H.S. Diploma/GED Equivalent


Provides a range of entry-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.


Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing

Inputs patient registration information into computer registration system and verifies accuracy of information

Provides accurate patient, medical, financial, or procedural information to patients Discusses financial arrangements and issues with patients and/or family members

Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support

Prepares required forms orders and maintains inventory of supplies as required

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health


Knowledge of patient registration procedures and documentation

Knowledge of medical insurance claims procedures and documentation

Skill in the use of personal computers and related software applications

Skill in preparing and maintaining patient records

Interpersonal and customer service skills

Verbal and written communication skills

Ability to obtain patient demographic information and verify insurance eligibility

Must enroll in PSS training program and successfully complete competency exam to maintain PSS position

Job Family: Office/Clerical