BD (Becton, Dickinson and Company) Americas Associate Service Center International Mobility Specialist in San Antonio, Texas
The individual, in this role, acts as an internal consultant to managers, recruiters and HR providing strategic advice on cross border moves ensuring application of appropriate policy, tax and immigration compliance, and overseeing a caseload of cross border mobile employees while ensuring a superior associate experience.
The position utilizes discretion latitude in decision-making as a subject matter expert in Global Mobility policies and programs in Americas ASC Total Rewards.The position provides expertise and is a point of contact cross functionally with the applicable Center of Excellence (CoE).
Provides strategic analysis oncrossborder move requests ensuring thatdueconsideration has been givento analysis ofthebusiness case,compliance, international taxation andcostmitigation, employee s long term career path, as well as policyapplication throughexpertise inall policy types including: Long Term International Assignments, Short Term International Assignments, Cross Border Commuter Assignments, Cross Border Travelers, International Transfers, and Local Plus moves.
Oversees all types of mobility cases from consulting phase through the lifecycle of the move until completion.Includes interfacing with Associates, Managers, HR Business Partners, and Vendors on all relocation matters.Actively manages the process ensuring timely completion of cost analysis, approvals, LOU generation and review, system updates and other related transactions.
Manages the inquiries that come into the mobility desk via a Global Mobility Mailbox/Caseload Management System.
Proactively manages issues, escalations and exceptions ensuring a positive associate experience whileensuring compliance, cost mitigation, and equity are balanced with policy adherence.Engages management as appropriate.
Manages day to day interactions with relocation and tax services partners serving as a single point of contact to vendors on caseload questions related to associates services.Provides guidance and direction on BD requirements and expectations, proactively addresses service lapses, manages the authorization of services, manages exceptions minimizing service creep while ensuring compliance, ensures that services are timely completed and performed as contracted.
Partners with the CoE in a consultative and project management role to define and implement program delivery.
Participates in designing the Global Mobility program and guidelines when applicable.Identifies and recommends methods to update, simplify and enhance processes, procedures and technologies.Leads and participate in continuous improvement initiatives.
Gathers and provides analysis on appropriate metrics, data and reports around compliance, performance, and data analytics (peer-level) to help initiate improvements.
Manages HCM personnel information and payroll to track international employees, relevant assignment information, assignment costs and benefits.
Supports external benchmarking and industry surveys exercises as requested by management and the CoE.
This position supports the Customer Interaction Center (CIC) in developing and updating support documentation and by receiving and resolving tier 2 inquiries.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.
Educational Qualifications & Previous Experience
Bachelor s Degree with a professional HR, Business, Tax, or Accounting qualification, or Diploma with equivalent working experience
Previous experience and subject matter expertise in Global Mobility policies and programs
Minimum of three (3) years international relocation experience preferred in a mid/large size Global organization.
HR Generalist experience a plus
oGlobal Mobility Specialist (GMS)
oSix Sigma or Lean Management Certification
Knowledge, Skills & Abilities
Excellentcustomer focus/customerservice skills
Excellent interpersonal skills with ability to interface with all levels of management
Excellent oral and written communication skills
Ability to work in a highlycollaborativeenvironment withina matrixedorganization
Strong attention to detailand time management skills
Strong problem solving and analytical skills
Flexibility to multi-task the day to day responsibilities and projects
Proficient in Microsoft Office and Outlook.
Bi-lingual English/Spanish preferred
Job: Human Resources
Location: Texas-San Antonio
Requisition ID: HUM1005F