FirstService Residential Assistant Community Manager in San Antonio, Texas

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Responsibilities

This position provides a wide variety of administrative and support services to the property management team. Under the direction of the Director and Portfolio Manager, the Assistant Manager performs office work directly related to property management and the general business operations of the Association.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to, facilitating solutions to problems between communities and internal support staff and work with management to develop and implement community solutions to support a positive resident experience. Strong administrative, customer service and problem solving skills are required.

  • Provides assistance and administrative support to the property management team.
  • Provides five-star customer service at all times by attending to all calls and messages timely, no later than 24 hour hours. Responsible for assisting in overall quality of services provided to the Association.
  • Checks call logs as needed for open calls that need attention.
  • Acquires and maintains current knowledge of state regulatory agency statutes and the community's documents, policies and procedures.
  • Assists with welcome packages, community email updates, newsletters and etc.
  • Assists management team with preparing scope of work for proposal requests, board action items and task lists.
  • Prepares and mails violation letters
  • Assists Association Manager with any and all activities, processes or procedures related to the successful management of the community to include, but not limited to, assistance with board packets, powerpoint presentation, etc.
  • Coordinates and maintains all marketing initiatives including the development, implementation and maintenance of newsletter, website, weekly eNews blasts, and social media. This will involve working with the Association Manager and/or Communications Committee to gain content, pictures, and committee reports for the newsletter and website as well as eNews blasts on an ongoing basis.
  • Assists with community events as needed.
  • Coordinates with vendors on behalf of the association manager and board.
  • Assists with vendor contract preparation at direction of the association manager and the board.
  • Follows safety procedures and maintains a safe work environment.
  • Performs other job-related duties as directed.

Additional Duties & Responsibilities

  • Provides FSRConnect Support: Emails resident access information; sends general email and communication blasts; uploads weekly updates, contracts, and association documents; updates contact details within FSRConnect.
  • Assists with Board Meetings: As needed, schedules and coordinates reservations for board meetings; coordinates mailings; prepared meeting packets; prepares board books; conducts board meeting and assists with administrative follow up as requested and uploads to FSRConnect; attends internal and external meetings as needed.
  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
  • Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

Indirectly supervises community administrator.

Education & Experience

  • Bachelor's degree (B.A./B.S.) in Business or related field referred, or equivalent combination of education and experience
  • 3+ year's administrative experience in a professional environment.
  • 3+ years' customer-service experience in an administrative role.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Ability to work within a team environment and independently;
  • Exceptional organizational and problem solving skills;
  • High degree of accuracy and attention to detail;
  • Excellent computer skills, including MS Outlook, Word, Excel, PowerPoint

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled