QTC Management Clinic Office Manager in San Antonio, Texas

Requisition Number16-1539

Post Date10/17/2016

TitleClinic Office Manager

FLSA StatusExempt

PT/FTFull Time = 40 Hours

CitySan Antonio



Job Summary:

The Clinic Office Manager is responsible for the operations and administration of a QTC medical clinic. Ensures office is running smoothly by supervising the hiring, orientation, training, development, and evaluation of clinic staff. Manages a clinic budget

to ensure expense goals are met. Responsible for communicating and resolving physician, customer and claimant inquiries, incidents and complaints. Serves as a liaison with all internal and external customers and ensures compliance with HIPAA and other privacy


Essential Duties and Responsibilities

  • Responsible for the day to day “Front and Back Office” operation of a medical clinic, to include planning and coordinating the work assignments of all clinic staff

  • Ensures excellent quality, timeliness, and customer service throughout the entire claimant and customer experience

  • Participates in the physician recruitment, orientation, relations, and retention process

  • Assists in the creation and implementation of all policies, procedures, goals, and objectives

  • Ensures strict confidentiality of all medical records, PHI and PII

  • Responsible for managing a clinic budget to include medical and office supply inventory

  • Responsible for ensuring all medical equipment is calibrated

  • Assist as needed in the Medical Assistant role

  • Other projects and duties as assigned



  • Strong leadership skills with the ability to prioritize and delegate effectively

  • Strong verbal and written communication skills

  • Demonstrated ability to work independently and with a sense of urgency in a fast paced environment

  • Possess excellent organizational and follow up skills, with a strong attention to detail

  • Possess and demonstrate skills necessary to analyze data and information

  • Demonstrate a high standard of business ethics and integrity

  • Proficient in Windows operating systems and Microsoft Office Suite

  • Sound knowledge and understanding of medical terminology and body systems

  • Strong working knowledge of electronic scheduling systems, Electronic Medical Records (EMR), and case management programs

Education and/or Experience: (includes certificate & licenses)

  • Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience

  • 6 years of supervisory or management experience, preferably in an Occupational, General or Internal Medicine work environment

  • Appropriate certification and experience as, a Medical Assistant, LVN, LPN, EMT, Military Medic, Hospital Corpsman, etc. required.

  • CPR certification required

  • Phlebotomy and First Aid certification preferred

  • Must meet State requirements for Medical Assistant Certification/Registration where required

Physical and Mental Requirements:

The physical and mental requirements and abilities described herein represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

Specific mental requirements and abilities essential to the performance of this position include but are not intended to be all-inclusive: reading comprehension and writing capabilities, adaptability, analyzing, assessing, calculating, decision-making, good

judgment, social skills, ability to follow instructions, and self management.

Specific physical requirements and abilities essential to the performance of this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly

required to stand; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arm. The employee is occasionally required to walk and stop, kneel, crouch, crawl, or lift and/or move up to 20 pounds.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities.

Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires,

trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.