Principle Auto Customer Assistance Representative in San Antonio, Texas

Customer Assistance Representative

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  • 17-Jul-2017 to 15-Oct-2017 (CST)

  • BMW of San Antonio

  • San Antonio, TX, USA

  • $14-16/hr

  • Hourly

  • Full Time

Health, Dental, Life, Short Term & Long Term Disability Insurance, Paid Vacation and Paid Flex Days, 401k with employer contribution

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Are you ready for a new career? Do you want to work with a company that is changing the auto industry?

At Principle Auto, we live to provide exceptional care. Demand for automobiles is a constant in our economy. If you believe in our mission, have a passion to work in an environment that defines excellence, want to work with some truly remarkable people, and want to be part of something special and unique, we want you on the Principle Auto team.

Headquartered in San Antonio, TX, Principle Auto manages a number of automotive dealerships in Texas and Tennessee. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward-thinking. Principle Auto is looking for remarkable people who want to revolutionize the auto industry and give our customers the car-buying experience they deserve. Our empowering, people-centric culture attracts the brightest thought-leading individuals who yearn to deliver incomparable customer experiences. Our people are our greatest asset. We promote and develop individual strengths, grow our associates personally and professionally, and live our values. Together, we can make a difference.

Job Description: The Customer Assistance Representative is a front line associate who is a liaison between the customer and the service department. They assist the customer with taking care of their vehicle, setting up service appointments, answering questions, and solving problems or issues as they arise.

Characteristics for the Ideal Candidate:

  • Excels in communication skills.

  • Works best in a fast-paced environment.

  • Has a high energy level combined with a consistent positive attitude.

  • A high attention to detail combined with the ability to work quickly.

  • Enthusiastic presence and ability to smile constantly while with customers.

  • Proficiency in Microsoft Office.

Assistant Service Manager Responsibilities:

  • Take incoming calls, set up appointments, answer general questions, provide information and issue resolution for customers, insurance companies, extended warranty, repair shops and other vendors

  • Provide a high level of customer service by assisting customers and assessing their service needs in person and over the phone

  • Welcome customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist transportation team with condition assessments upon loaner return and/or customer pick up

  • Process returns, check-ins and exit transactions

  • Promote the company while picking up and dropping off customer in a safe and courteous

  • Perform miscellaneous and backup duties job-related duties as assigned

Principle Auto Requirements:

  • Some College Required

  • Bachelor's degree preferred.

  • Must be proficient in English.

  • Professional personal appearance.

  • Ability to work comfortably with the public.

  • Good oral communication skills.

  • Clean driving record.

  • Valid state of residence driver's license.

  • Required to pass a drug test and background check.

Principle Auto maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age over 40, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE