D.R. Horton, Inc. Customer Service Coordinator in San Antonio, Texas


D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator for their Warranty Department. The right candidate will be responsible for maintaining high level of customer satisfaction and facilitating completion of all customer warranty requests.

Essential Duties and Responsibilities

  • Receive and confirm receipt of homeowners' requests

  • Make initial contact with homeowners and schedule inspection appointments

  • Evaluate homeowner's repair issues to determine if they are warrantable items. Communicate effectively if they are not warrantable items

  • Schedule and manage required repairs

  • Develop and maintain good rapport with contractors and ensure quality work

  • Deal with the customer and subcontractors on a daily basis to assure that the customer's concerns are addressed in a timely and professional manner

The job description set forth above inadvertently may not include all the essential functions of the job, or as time goes on, the essential functions may change after the description was written. The employee is encouraged to ask questions of the supervisor or human resource department regarding this job description and its application. Management retains the right to add to, modify, delete and/or in any and all respect change the duties, tasks and responsibilities of the position at any time.



To perform this job successfully, candidates must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Education and/or Experience *

The ideal candidate will have five or more years related experience in residential construction. An Associate's Degree (A. A.) or equivalent from two-year college or technical school is a plus.

Language Skills

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

  • Ability to write routine reports and correspondence, keep detailed documentation with written logs, photographs and work orders

  • Ability to communicate effectively with customers, trades, and employees of organization

*Reasoning Ability *

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to analyze post construction projects for warranty purposes and schedule trade partners to perform warranty services on occupied homes

Other Qualifications

  • Must have a vehicle, a valid driver’s license and be willing to travel
  • Must work well with all trade partners with many different technical backgrounds in a field setting
  • Must be able to manage multiple tasks simultaneously

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental. Build YOUR future with D.R. Horton, America's Builder.

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Job: Construction

Primary Location: TX-San Antonio

Organization: Home Builder

Schedule: Full-time

Job Posting: Oct 17, 2016, 12:00:00 AM

Req ID: 1603277