Accenture Federal - HR Service Delivery Operations Specialist in SAN ANTONIO, Texas
Title: Federal - HR Service Delivery Operations Specialist Location: USA-TX - San Antonio Job Number: 00409394
Organization : Accenture Federal Services Location : San Antonio, TX
Great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions that solve the toughest problems fast--the first time. So you can change how people work and live.
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies.
The responsibilities of the HR Service Delivery Operations Specialist include the following:
Interpret day-to-day business objectives and prepare/execute operational programs Ensure proper execution of processes by team Receive field requests for assistance, determine level of assistance and respond appropriately May perform data entry or other client related tasks in various systems, as required Assist with day-to-day operational decisions, including management of work assignments, workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor May perform and/or ensure completion of quality review check on a myriad of outgoing work within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials for team use, e.g., training manuals, job aids Prepare and analyze complex reports/information and formulate conclusions Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s) Act as subject matter expert for team members, peers and/or clients as assigned, and to senior client representatives Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness Perform analysis of quality audits; develop process improvements to maintain/improve quality deliverables Provide operational statistics and escalate operational issues to supervisor Plan and facilitate regul ar (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content Create annual team objectives with supervisor. Monitor and coach team to meet objectives Prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issues May participate, either voluntarily or through supervisor’s request, on task forces, process teams, committees and special projects Ensure completion of time and expense reports for self and team members per policies Manage numerous, complex projects requiring high level capabilities with minimal supervision Qualifications: Basic Qualifications :
2 years of SAP experience
2 years of Microsoft Excel experience
Experience with Siebel, Costpoint, Service Now, and SharePoint desired
3 years working in a Shared Services environment
1 years managing/coaching other employees Preferred Skills:
Extensive Accenture system knowledge including SAP, Siebel, reporting, interfaces, etc. Advanced knowledge associated with Customer Relationship Management software (i.e. Siebel, CostPoint, ATAS, Hireright, SharePoint etc.) Advanced skills/knowledge of Accenture processes including: Contact Center & Transactions, Records & Absence Management, Reporting & Compliance and HR Admin Support, and the LAT tool Familiarity with Business Continuity planning and implementation Familiarity with data protection & security H&PS/Federal Government industry knowledge
An active security clearance or the ability to obtain one may be required for this role.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.
Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women. Job: Program, Project & Service Mgmt