Aerotek Inbound Call Center Representative in San Antonio, Texas

POSITION RESPONSIBILITIES:

  • Respond to inbound calls and customer inquiries regarding Diabetes products. Follow-up via telephone and email with customers to ensure questions are answered and orders placed.

  • Ensure all patient documents are on file

  • Accurately and concisely document customer requests and process customer orders to completion.

  • Identify and respond to customer needs, problems, and initiate actions to ensure customer satisfaction.

  • Up-sell and cross-sell products to customers as designated by management.

  • Encourage customer compliance with optimal utilization of Diabetes products.

  • Collaborate with internal and external entities to assist our customers in obtaining products.

  • Meet or exceed performance indicators, as defined by management.

  • Continuously increase knowledge of diabetes products through ongoing study of materials and participation in training programs.

  • Pass ongoing product and diabetes knowledge tests within departmental guidelines.

  • Continuously comply with core values and guiding principles.

  • Perform additional duties as assigned by management.

About Aerotek:

Our people are everything. As a Best of Staffing Client and Talent leader, Aerotek Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com .

Aerotek is acting as an Employment Agency in relation to this vacancy.

Location: San Antonio, Texas

Posting ID: 6114948-1726

Pay Rate: US$14.00 per hour

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.