UnitedHealth Group IT Helpdesk Support - San Antonio, TX in San Antonio, Texas
Position Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.
Leading edge technology in an industry that's improving the lives of millions.
Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably.
There's no room for error.
Join us and start doing your life’s best work.SM As a IT Helpdesk Support you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support. Positions in this function provide local technical support to UnitedHealth Groups computer user community.
Includes installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery and project implementation. Primary Responsibilities: Work within metrics, adherence and attendance to ensure quality performance and productivity by using management support toolsSubmit time weeklyEnsure consistent high quality communication on calls are provided to customersBe a positive contributor to the work environmentPerform the analyst role in the Call Center taking calls or Chat intake 4 - 8 hours a weekAttend training sessions when necessaryHave flexibility with your start and end time ( M-Sun)When needed, act as a Business Services Liaison between WellMed and United.
BSL responsibilities will include daily update of ticketsTelephony and network supportWellMed Information Gathering as needed by United techniciansCustomer confirmation prior to ticket resolutionClinical assistance with submitting requests as neededOther duties as assigned Required Qualifications: High School Diploma or GED1+ year of experience with PC operating systems including Windows NT, 2000, XP and Windows 7 1+ year of Technology Support experience 6+ months of customer service experience Preferred Qualifications: Previous experience in a technical call center or IT Service Desk environment Knowledge of telephony, technologies and applications including customer relationship management software, workforce management software, quality monitoring systems, ACD reporting, interactive voice response systems, and web-based and chat customer service applications Experience as a call center analyst with a proven track record of success supporting technical issues with network connections, PC’s, Microsoft Outlook and especially telecommuter configurations and security Proficiency with creating tickets in the ServiceNow ticketing system and BomgarUnitedHealth Group or subsidiary work experienceBachelor's Degree (or higher) Technology Careers with Optum.
Information and technology have amazing power to transform the health care industry and improve people's lives.
This is where it's happening.
This is where you'll help solve the problems that have never been solved.
We're freeing information so it can be used safely and securely wherever it's needed.
We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions.
This is where the best and the brightest work together to make positive change a reality.
This is the place to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. 4bf5821a-d5d8-4018-9167-5952095d9c25
IT Helpdesk Support - San Antonio, TX Texas-San Antonio 679930