Rackspace Jira Administrator in San Antonio, Texas

Job Overview

Overview & Responsibilities

  • Serve as the Rackspace internal subject matter expert on implementation, management, and support of the JIRA application

  • Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Jira platform

  • Develop metrics, dashboards, and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports

  • Determine ways to optimize and improve JIRA setup and process workflows and identify where functionality can or cannot meet user requests

  • Provide user management, training, and support for JIRA to development and project teams

  • Create and maintain detailed technical and user-facing documentation

  • Apply built-in customization and third party add-ons to extend JIRA functionality as needed

  • Collaborate on problem resolution, team decisions, and project planning

  • Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins

  • Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes

  • Support and manage integrations to external systems as required


  • 3-5 years of experience in the administration, configuration and support of Jira which may include some or all of the following:

  • JIRA Agile, add-ons, associated plug-ins and extensions

  • Project Setups, Epics, Components

  • JIRA Reporting and Report Filters

  • JIRA Labels

  • JIRA Projects Role, Access and administration


  • Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes

  • Advanced knowledge of JIRA tool and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool

  • Strong understanding of business processes and experience leveraging JIRA to maximize and improve those processes

  • Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic

  • Strong understanding of SDLC and agile methodologies

  • Ability to work independently across functions and work with all levels of users and management

  • Strong verbal and written communication skills



Req # 33340

Work Location US-TX-San Antonio-CSTL

Location(s) US - TX - San Antonio

Category Software Development