University of Texas Health Science Center Medical Assistant-Intermediate in San Antonio, Texas

Required Qualifications

High school diploma and graduation from a Medical Assistant program with at least three (3) years of directly-related experience as a Medical Assistant.

Job Description

This position provides telephonic and appointment scheduling support to the Hematology and Oncology clinics at the Cancer Therapy & Research Center.

Preferred Qualifications

Bilingual (English/Spanish) is a preferred qualification. Excellent communication skills. Minimum of one (1) year of experience in an outpatient clinical setting.

Job Duties

Job Duty

Answers multiple phone lines to answer patient questions, provide instructions and schedule appointments.

Percentage Of Time 85

Job Duty

Uses the Electronic Health Record (EHR) system to streamline the message management process by documenting requests in the system. Works closely with the clinical staff on message management and follow-up in order to ensure patient receives a timely response to their inquiry. Follows message management training protocols.

Percentage Of Time 5

Job Duty

Schedules appointments following procedure and completes all necessary fields to include but not limited to: appointment notes (complete reason for visit). Reviews patients co-pay amount (specific for scheduled service) and any outstanding balance with patient. Reviews patient’s insurance coverage and requested services, notifies patient if service requires an authorization or referral, explaining the patients role in the referral process.

Percentage Of Time 5

Job Duty

Assists patients with any questions or concerns, attempts to resolve all patient issues or concerns prior to them becoming patient complaints. If unable to fully respond to patient, contacts someone to assist patient. Provides excellent customer service to internal and external customers at all times.

Percentage Of Time 5

EEO Statement

We are an equal opportunity/affirmative action employer which includes protected veterans and individuals with disabilities.

Salary: Competitive

Career Family: Clinical Programs & Services

Job Title: Medical Assistant-Intermediate

Work Location: CTRC

Benefits Eligible?: Yes

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Number of hours per week: 40

Is this position required to drive a UT vehicle?: No

Combination of Relevant Education and Experience accepted: No

Requisition Number: 20162151

Security Sensitive Statement: All positions are security sensitive and will require criminal background checks.