Rackspace Network Security Engineer - 2nd shift in San Antonio, Texas

Job Overview

Overview & Responsibilities

Have you ever compared a 7 layer burrito to the 7 layer OSI model? Do lanes on a highway remind you of equal cost paths? If so, keep reading…

As a Network Security Engineer , you are a security fiend who solves the most intricate security puzzles while providing unique solutions to customers. You're talented and hard-working, but you have the urge to continue to grow through training for more certifications and hands-on experience. You'll solve customer issues by utilizing your own creative techniques to ensure Fanatical® troubleshooting and advice, which also means you'll be a key partner in building relationships with customers as you update them of each step along the way.

We have openings across all shifts in our San Antonio headquarters, and we provide ongoing training in extensive product lines consisting of Cisco, f5, Juniper and Brocade gear.

Job Responsibilities

In this role you will:

  • Work with bleeding-edge technology in the cloud computing space

  • Teach customers “how to fish” while advising on technical issues

  • Collaborate with fellow engineers and support team members; mentor administrators by leading projects and creating and teaching technical coursework to junior team members

  • Provide Fanatical Support® in all interactions

  • Install, configure, update and troubleshoot issues including DNS, VLANs, port connections, trunking, routing, firewalls, Cisco ASA and PIX firewalls (as well as other devices), VPNs and load balancers (including F5)

  • Serve as the highest standard level of escalation


Required Qualifications:

  • Must be able to work afternoon hours beginning at 2PM or 3PM.

  • CCNA and an additional professional level certification (CISSP, CCNP, CCIE)

  • Advanced/expert ability to implement, configure/modify and troubleshoot switches, routers, VLANs, port connections, trunking, VPN configurations, firewalls (Cisco ASA, Cisco PIX and Juniper SRX) and load balancers (Cisco CSS, f5 and Brocade ADX)

  • Advanced/expert ability in Intrusion Detection concepts and applications; Preferred platform is Alert Logic

  • Ability to recognize, mitigate and troubleshoot DDOS attacks

  • Advanced ability to recognize and remediate network issues up to and including the server OS level (Linux or Windows)

  • Inherent problem-solver with desire to learn and take on responsibilities

  • Excellent written and verbal communication skills with ability to communicate technical issues to non-technical and technical audiences

Guru (Preferred) Qualifications:

  • Multiple technical certifications including CCNA- Security, CCNP, CISSP, CCSP or CCIE to build excellent knowledge of VPNs, load balancing, firewalls and IPSec

  • Bachelor’s degree in networking or engineering

  • Experience working in the cloud computing industry


Req # 33369

Work Location US-TX-San Antonio-CSTL

Location(s) US - TX - San Antonio

Category Networking

Category System Administration / Engineering