Veteran Health Administration Program Support Assistant (OA) in San Antonio, Texas

Announcement Number: RP-16-ESm-1790555-846-BU

Department: Department Of Veterans Affairs

Agency: Veterans Affairs, National Cemetery Administration

Position Info: Full Time

Location(s): San Antonio, TX

Open Period: 2016-09-01 to 2016-09-22

OverviewWho May Apply

Open to current permanent employees at the Fort Sam Houston National Cemetery or 30% or more disabled veterans.

Appointment Duration

Agency Employees Only

Job Status

Full Time

Agency Marketing Statement

Vacancy Identification Number (VIN): 1790555

Job Summary

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?


The National Cemetery Administration honors Veterans with final resting places in national shrines and with lasting tributes that commemorate their service to our nation. The National Cemetery Administration will serve all Veterans and their families with the utmost dignity, respect, and compassion. Every national cemetery will be a place that inspires visitors to understand and appreciate the service and sacrifice of our Nation's Veterans. For more information about the National Cemetery Administration, visit

This position is located at the Fort Sam Houston National Cemetery in San Antonio, TX. The incumbent, as a Program Support Assistant, is responsible for providing program support in the accomplishment of a variety of administrative duties essential to the operation of the Fort Sam Houston National Cemetery.

For more information on the Department of Veterans Affairs, go to

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

(AFGE): This announcement is a solicitation for applications from current Fort Sam Houston National Cemetery employees and 30 percent or more disabled veterans. Please note that as provided for in the AFGE/VA Master Agreement the FIRST area of consideration for this position will be permanent employees of the Fort Sam Houston National Cemetery, and the SECOND area of consideration will be 30 percent or more disabled veterans.

Key Requirements

  • You must be a U.S. citizen to apply for this job.

  • Subject to a background/suitability investigation.

  • Selective Service Registration is required for males born after 12/31/1959.

  • Designated and/or random drug testing may be required.

  • Must possess valid state driver's license.

DutiesMajor Duties

The incumbent provides program support in the accomplishment of a variety of administrative duties essential to the operation of Fort Sam Houston National Cemetery. The primary purpose of this position is to perform duties as a subject matter expert pertaining to the key operational elements relating to the purchasing of supplies and services at the Fort Sam Houston National Cemetery.

Performs clerical or technical level work to procure supplies and services to meet the requirements of the organization. Applies conventional practices to solve a variety of problems in these transactions. Types of problems encountered include insufficient information in files, changes to processing procedures, requests to expedite urgently needed items, or vendor inability to meet delivery schedules.Communicates with vendors regarding pricing, estimates, ordering, product and price comparison, tracking receipts, and administration requirements.Ensures that all new employee in-processing paperwork is completed and that all training requirements are met prior to working in the field or in administration - Includes documentation for the new employee for his or her training on all the equipment they will be using.

Performs public outreach as needed.

Work Schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work.

Position Description Title/PD#: Program Support Assistant (OA)/ 129530

The full performance level of this position is GS-07.

Relocation expenses are not authorized.

Qualifications And EvaluationQualifications

To qualify for this position, applicants must meet all requirements within 45 days after the closing date of this announcement.

Specialized Experience: Applicants must have one year of full-time specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: administrative/office work experience that includes work such as gathering data, coordinating meetings, establishing and maintaining an efficient filing system, using automated data processing equipment to generate a variety of reports, and establishing priorities and meeting deadlines.

There is no educational substitution for the GS-07 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

A qualified typist is required for this position. (40 WPM or greater).

You must have a valid driver's license.



Physical Requirements: The work may require some physical effort such as standing, walking, bending, or sitting. There are no special physical demands.

Time-in-Grade:Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-07position you must have served 52 weeks at the GS-06level. If your most recent non-award SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcement. In this instance, you must provide an additional non-award SF-50 that clearly demonstrates one year time-in-grade.


Applicants must possess training and experience that clearly demonstrate they possess the following competencies. The online assessment questionnaire is based on these competencies. This training or experience must be reflected by descriptions of your experience in your resume

You will be rated on the following competencies based on your application for this position.

1. Ability to research, interpret and apply policies, laws, and regulations as they apply to a wide range of administrative and budgetary issues.

2. Ability to independently organize work, set priorities, and complete assignments within established time frames.

3. Knowledge in utilizing standard office equipment and computer software (for example, Microsoft Word and Excel).

4. Ability to communicate effectively orally to include the ability to deal tactfully with controversial or sensitive issues and situations.

5. Ability to communicate in writing.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

How To Apply InformationHow To Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Thursday, September 22, 2016 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required Documents

All applicants are required to submit the following supporting document type(s): ·Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

·Cover Letter ·DD-214 ·OF-306 ·Other ·Other Veterans Document ·SF-15 ·SF-50 ·Transcript

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1790555.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJobs Resource Center.

Benefits And Other InformationBenefits

VA offers a comprehensive benefits package. This link is an overview of the benefits currently offered:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Other Information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to complete a one year probationary period.