QTC Management Provider Utilization Coordinator in San Antonio, Texas

Requisition Number16-1432

Post Date10/10/2016

TitleProvider Utilization Coordinator

FLSA StatusNon-Exempt

PT/FTFull Time = 40 Hours

CitySan Antonio



Job Summary:

Supports VAO operations and it’s providers by maintaining, utilizing and maximizing electronic scheduling software for Independent Physician Affiliates (IPA’s).

Essential Duties and Responsibilities:

  • Consistent and effective communication with IPA providers and operations

  • Ability to effectively utilize reports and tools to communicate IPA provider schedules to the providers and to communicate and escalate information and trends to VAO

  • Proactively communicate issues/concerns with IPA provider schedules proactively to VAO leadership teams as necessary

  • Ability to coordinate with regional utilization manager (RUM) on IPA utilization issues

  • Responsible for building and adjusting provider’s schedules

  • Constantly evaluates the utilization of dedicated IPA providers

  • Prevention of gaps and overbooking in provider’s electronic schedules

  • Time slot capitalization which includes communication with operations scheduling staff

  • Effective management of electronic confirmation systems (i.e.eMessenger, Pega communicator, ACD) in order to minimize no show rates

  • Efficiently utilizes electronic tools and workflows in order to manage resources such as: ECW, UCM, eProcess and other tools as necessary

  • Ability to prioritize operations and provider’s requests when and if necessary

  • Any other duties as assigned



  • Excellent communication skills in English, both written and verbal

  • Proficient in relevant computer applications (i.e. MS Outlook, Electronic Scheduling software) with an ability to learn new software quickly.

  • Ability to follow and adhere to standardized process workflow on a daily basis

  • Ability to communicate effectively with providers of all specialties

  • Exceptional customer service principles and practices to both internal and external customers

  • Excellent data entry and typing skills

  • Highly skilled in multi-tasking while managing multiple priorities

  • Able to work various shifts and hours to cover multiple times zones

  • Strong knowledge of administrative and clerical processes

  • Demonstrated ability to work as a team member as well as an individual contributor

Education and/or Experience:

  • High School diploma, or equivalent experience/combined education

  • 0 to 1 years of experience in a high volume healthcare setting with daily utilization of electronic scheduling software

  • Experience utilizing EMR or case management software

Physical and Mental Requirements:

The physical and mental requirements and abilities described herein represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

Specific mental requirements and abilities essential to the performance of this position include but are not intended to be all-inclusive: reading comprehension and writing capabilities, adaptability, analyzing, assessing, calculating, decision-making, good

judgment, social skills, ability to follow instructions, and self management.

Specific physical requirements and abilities essential to the performance of this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly

required to stand; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arm. The employee is occasionally required to walk and stop, kneel, crouch, crawl, or lift and/or move up to 20 pounds.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities.

Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires,

trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.