CONNEXION POINT SAT 2 - Licensed Healthcare Communications Agent in SAN ANTONIO, Texas

In this role you will: Ensure each customer receives excellent customer service and an enjoyable customer experience Assist in mentoring and training new staff Use active listening and provided tools to determine what outcome would best benefit the caller Utilize sales skills and product knowledge to inform the caller of their options and guide them to the most appropriate outcome Use provided training to become an expert in your designated market/pod. Monitor call outcomes to track goals Compare plans and options, informing/educating the caller of the differences Follow Quality Assurance guidelines Maintain Licensed Status by completing universal licensing application, required finger-printing, CE requirements (paid for by the employer), checking Licensing/Appointment status, knowing which states you are ready to sell in and completing annual AHIP requirements Be a part of workplace culture, work with peers to create a positive work experience Position Qualifications Must have an active resident state health insurance license Must be comfortable with change as customer service is an ever-changing environment High school diploma, general education degree or equivalent Understanding of good customer service practices Basic knowledge of working with computers and navigating systems Ability to type at least 25 WPM Excellent communication skills Reliable transportation