Harbor Freight Tools Senior Associate – Logistics in SAN ANTONIO, Texas

Senior Associate – LogisticsPosition Type:Full Time - Regular EmployeeExternal Job Description:


Our Senior Associates support the leadership team through operational execution and delivery of a rewarding customer experience. Our Senior Associates are part of a team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate position and demonstrate Harbor Freight Tool's Core Principles.


Profit Maximization

Operational Execution

  • Consistently exhibit expected behaviors to exceed financial goals

  • Model participation in company programs

  • Assist and participate in special events

  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

  • Mentor and model adherence to Standard Operating Procedures

  • Lead timely and accurate completion of workload

  • Ensure compliance to company policies and procedures

Talent Optimization

Customer Experience

  • Model job proficiency and expected behaviors

  • Contribute to a team-driven atmosphere

  • Provide and model a helpful customer experience

  • Ensure items are in-stock

  • Ensure items are priced right

  • Maintain a safe, clean, and organized store

Success Drivers

Action Oriented

Is action oriented and full of energy

Enjoys working hard

Shows initiative


Learns quickly when facing new problems

Adapts to and supports change

Enjoys the challenge of unfamiliar tasks


Is calm and professional under pressure

Does not become defensive or irritated

Functional / Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

Solid judgment and decision making skills

Customer Focus

Acts with internal and external customers in mind

Understands how operational execution directly affects the customer experience

Establishes and maintains effective relationships with customers and associates through respectful and effective communication.

Shared Duties

Profit Maximization

Talent Optimization

  • Adherence to Injury Illness Prevention Program

  • Participate in execution of special event playbooks

  • Participate in execution of Physical Inventory Standard Operating Procedure

  • Commitment to continued learning and self-development

  • Drive and support teamwork

  • Respond to questions and provide information to associates as needed

Operational Execution

Customer Experience

  • Daily Download and Communication Center review

  • Approve point of sale returns, voids, and overrides

  • Execution of:

  • Planograms/Display Planner

  • Pricing

  • Execution of the Merchandise Management process:

  • Floor First Receiving

  • Replenishment

  • Recalibration

  • Cycle Counts

  • Complete forklift certification and operate as needed

  • Meet Customer Experience expectations

  • Friendly

  • Available

  • Quick

  • Model and participate in:

  • Name Collection

  • Extended Service Plan Program

  • Inside Track Club Program

  • Efficient processing of transactions

  • Execution of daily cleaning checklist

  • Execution of store and stockroom recovery standards

Position-Specific Duties - Logistics

All Senior Associate responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.




Minimum of one year experience in retail or Customer Service


High School graduate/Equivalent preferred

Physical Requirements

Ability to communicate with customers and associates in person and via e-mail and telephone. Ability to intermittently lift, push and/or pull up to 50 pounds. Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder. Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.


Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business. Regular attendance is an essential function of the job.