DHL Express Service Agent (Full-Time) Seasonal in San Antonio, Texas

We currently have an opportunity for a _Seasonal _Full-Time Warehouse Service Agent at our San Antonio TX Station. The Agent will provide operational management and support to ensure efficient and timely pick-up and delivery of customer materials and shipments. He/She will ensure compliance with safety, security, regulatory, and company policies.

Key Responsibilities

Provides customer service, sales and operational support for the Service Center Answers phone and greets visitors Resolves billing problems in relation to the Service Center Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments Communicates with Sales/Service to resolve customer problems Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules May process or prepare import/export documentation and assist in the customs clearance process in some markets

Key Requirements

High School Degree or Equivalent required Previous experience in customer service/support or related field (previous supervisory experience preferred) Strong Communication Skills (both oral and written) Proficient in Microsoft Office Products (Outlook, Excel, Word)

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

Working Hours: 11am-8pm -Mid Day Shift

Business Unit: DHL Express US

Travel Required: No Business Travel

Employment Type: Seasonal / Casual

Work Permit Required: Yes

Shift Requirement: Evening