Citi Service Associate 2 - New Acct. Opening in San Antonio, Texas
Primary Location: United States,Texas,San Antonio
Job Function: Operations Customer Service
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16066887
Service Processor 2
Grade Level: C03
Hours: Days M-F 8:00-4:30/ 8:30-5:00 CT
Supports the client in completing all verifications and funding for all remotely opened accounts through phone and online channels. Resolves moderately complex client inquiries. Proactively reviews each account to offer value added services while adhering to strict telesales laws and regulations. Exercise judgment and make decisions on moderately complex servicing issues. Works closely with vendors and other fulfillment areas and support as needed including packaging, verifications, software fulfillment, etc. Works with customers to facilitate fulfillment of accounts. Performs workflow processing for new accounts. Work with other units to resolve account opening issues. Keeps detailed/accurate MIS on all stages of file processing. Manages own productivity through monthly scorecard to ensure goals are met or exceeded. Tracks and reports data for management action. Must have the flexibility to quickly learn process changes that will be associated with any systemic or procedural changes. Provides feedback to NAO Management to assist in business decision making and enhancing Citibank services.
Ability to resolve problems that require investigation or research
Strong verbal and written communication skills
Strong analytical/problem solving skills
Must be highly organized and detail oriented
Customer service and problem-resolution experience as well as phone skills background
Exposure to Direct Bank Sales processes and banking service in general, a plus
Excellent Follow up skills required
Ability to assess customer needs to provide additional problem resolution as needed.
Ability to identify tasks to be completed on particular customer files and manage multiple files with different tasks within defined timeframes
Proficient with Citibank Workstation (CWS)
Strong PC typing skills, especially with MS Word and MS Excel.
Energetic and self-starter.
Ability to accept and adapt to change.
Ability to work in a team-oriented environment