QTC Management Service Coordinator in San Antonio, Texas

Requisition Number16-1433

Post Date10/10/2016

TitleService Coordinator

FLSA StatusNon-Exempt

PT/FTFull Time = 40 Hours

CitySan Antonio




Under close supervision, the Service Coordinator is responsible for completing routine administrative, customer service and reporting tasks, which include: noting claimant issues, complete incident reports, conducting customer service surveys, and resolving

billing issues. Also responsible for providing exceptional customer service while interacting and communicating with customers, both verbal and written.

Essential Duties and Responsibilities:

Customer Surveys:

  • Provide assistance to claimants

  • Obtain feedback from claimants

  • Conduct surveys assessing physicians’ and office staff for their customer service skills with veterans

  • Responsible for resolving issues raised during the course of claimant exam evaluation and complete an incident report

  • Process feedback cards according to Feedback Card Procedures and flow

Operations Flow:

  • Assist the Team Leader in providing services to the claimant offices

  • Discuss issues with physicians and office staff when necessary and appropriate

  • Coordinate payment with the Billing Department regarding billing issues that are discovered

  • Act as a back-up for other members of the mini-team when necessary; this requires training in the duties & responsibilities of each mini-team member

  • Cover the receptionist’s duties on a regular basis as well as during emergencies

  • Assist the Team Leader in processing inadequate reports

  • Other projects and duties as assigned



  • Organization and multi-tasking: ability to organize, plan, and coordinate multi-tasks with a high sense of urgency and follow through

  • Works well with people; team player

  • Strong written and verbal communication

  • Computer: Good data entry; proficient with word processing software

  • Medical: working knowledge of medical terminology

    Education and/or Experience: (includes certificate & licenses)

  • High school diploma or equivalent experience/combined education.

  • 0 to 1 years of customer service experience

Physical and Mental Requirements:

The physical and mental requirements and abilities described herein represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

Specific mental requirements and abilities essential to the performance of this position include but are not intended to be all-inclusive: reading comprehension and writing capabilities, adaptability, analyzing, assessing, calculating, decision-making, good

judgment, social skills, ability to follow instructions, and self-management.

Specific physical requirements and abilities essential to the performance of this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly

required to stand; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arm. The employee is occasionally required to walk and stop, kneel, crouch, crawl, or lift and/or move up to 20 pounds.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities.

Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires,

trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.