Abacus Technology Sr. Help Desk Technician in San Antonio, Texas
Abacus Technology is seeking a Sr. Help Desk Technician to provide front line support for client systems at Lackland AFB. This is a full-time position.
Interact with end user to identify a variety of issues related to desktops, laptops, printers, and server or network connectivity. Open and log trouble tickets in the call tracking system to track issues from identification through resolution. Provide phone and in-person support for installation, configuration, troubleshooting for operating systems and software applications, both COTS and proprietary, as well as hardware. Maintain desktops; configure laptops; create accounts, accesses, and permissions. Communicate technical information in a non-technical manner. Monitor and resolve issues to completion using the call tracking system. Escalate any outstanding issues to the engineering team.
8 years experience in a help desk or technical support role. Must be Security+ certified. ITIL certification desired. Experience with Microsoft Windows 10. In-depth knowledge of operating systems, applications, printers, and PC hardware. Familiarity with a trouble ticket system such as Remedy or similar tool. Experience with TCP/IP, WINS, and DNS. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Top Secret clearance with SCI eligibility.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.