Texas State University - Staff Financial Aid and Scholarship Advisor in San Marcos, Texas

Posting Number2017064

Posting/Functional TitleFinancial Aid and Scholarship Advisor

University Pay Plan TitleFinancial Aid and Scholarship Advisor

LocationSan Marcos

DepartmentOffice of Financial Aid and Scholarships

Recruitment TypeOpen to All

Job TypeFull-Time

Monthly Salary$2,518.00

Job CategoryNon-Exempt

Required Qualifications

High School Diploma orGED

Excellent Writing Skills

Problem-Solving Experience

Customer Service Experience

Preferred Qualifications

Bachelor’s Degree

Proficient in Spanish

Interpersonal Skills

Customer Service Skills

Teamwork Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Financial Aid Experience

College or University Experience

Decision-Making Skills

Demonstrated Initiative

Highly Motivated

Ability to Work Under Pressure

Ability to Work Independently

Job Description

Reporting to the Supervisor of Financial Aid and Scholarships, the Financial Aid Advisor is responsible for answering inbound calls in the office’s call center and/or assisting customers at the customer service desk. In addition, this position is charged with providing excellent customer service in a high stress environment, advising students, reviewing financial aid work lists, and responding to customer emails.

Job Duties

The Advisor will deliver excellent customer service, review work lists, help manage specific financial aid resources and data, and advise students according to university, state and federal financial aid rules and processes. This position is also tasked with keeping abreast of all pertinent federal and state financial aid regulations. In addition, this individual will be charged with making recommendations as necessary to ensure the delivery of effective and efficient services. The Advisor must be able to assist customers in a timely and repetitive manner.

Additional Information to Applicants

Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.

Job Open Date10/17/2016

Job Close Date

Job Close Date (Posting closes at midnight)10/31/2016

Open Until FilledNo

Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start8:00AM

Normal Work Hours End5:00PM


Legal and Required Notices

Texas State University, to the extent not in conflict with federal or state law, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans’ status, sexual orientation, gender identity or expression.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is anEOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Applicant Document

Required Documents

  • Resume

  • Cover Letter

Optional Documents

  • Letter of Recommendation #1

  • DD 214

  • Veteran's Preference

  • Letter of Recommendation #2

  • Letter of Recommendation #3

  • List of References