VINCE. Full- Time Key Holder, San Marcos Premium Outlets, TX in San Marcos, Texas
VINCE is a leading contemporary fashion brand best known for modern effortless style and everyday luxury essentials. Established in 2002, the brand now offers a wide range of women's and men's apparel, women's and men's footwear, and handbags. Vince products are sold in prestige distribution worldwide, including approximately 2,500 distribution locations across 38 countries. With corporate headquarters in New York and its design studio in Los Angeles, the Company has 40 company-operated full-price retail stores, 14 company-operated outlet stores and its e-commerce site, VINCE.com.
Vince is searching for talented individuals to contribute to the future development of the brand and its expansion with passion, desire, creativity, and teamwork. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, and competitive pay and benefits.
Vince is currently seeking a dynamic, customer service-driven, Full-Time Key Holder for our San Marcos Premium Outlets, TX store.
The Key Holder is responsible for generating sales and building customer relationships in our retail stores. Associates who demonstrate high degrees of proficiency to interact with the customers and identify their needs will maximize their sales opportunities. The associate will be responsible for continuing the client contact beyond the initial sale. By capturing name, address, phone and email contact information, the associate will use multiple means to communicate and build relationships with the customers. The associate will also be responsible for maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. The associate must have an ability to successful operate our point-of-sale (POS) register system and operate our email system.
Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the sales opportunity
Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
Responsible to do client development beyond the initial transaction; utilizing phone, email & written follow-up contact
Maintain the housekeeping and visual standards of the store
Have computer skills to operate the POS register and email systems
Safeguard the store’s inventory by adherence to the company’s loss prevention program
Follow all store operational policies and procedures
Client Book Management and Clienteling
Prior experience in luxury retail sales is preferred
Must be a sales-driven, goal-oriented individual
Must have a positive, high-energy, friendly, outgoing and engaging personality. Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
Demonstrate strong verbal and written communication skills allowing for effective communication with your customers
Possess computer skills to operate our retail POS system, Word, Excel and email
Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V