West Suburban Medical Center Patient Service Rep - San Marcos in San Marcos, Texas

Patient Service Rep - San Marcos (Job Number: 1605050104)


General Summary: A non-exempt medical office position responsible for front office processes in the physician practice


Essential Job Responsibilities: 1. Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources. 2. Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement. 3. Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner. 4. Greeting patients entering the physician practice. 5. Answering office phones, making appointments, confirming appointments and rescheduling when necessary. 6. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. 7. Assists in checking out patients and assists them with referral processing and scheduling process 8. Collects co-pays and posts charges. 9. Charge entry and patient balance processing. 10. Distributes information to patients regarding office policies, procedures, information about the practice, etc. 11. Explain and enroll patients in the patient portal. 12. Additional responsibilities as needed.


Education: High school diploma/GED preferred with completion medical office assistant program preferred.


Certification: Prefer healthcare management/administration certification.


Experience: Must have a minimum of 2 years of experience working in a medical office setting 


Performance Requirements:

Knowledge: 1. Knowledge of third party payers regulations and requirements. 2. Knowledge of insurance verification process 3. Understanding of documentation required for physician appointments. 4. Knowledge of Electronic Health Systems 5. Knowledge of ICD-9 and ICD-10 CPT codes 6. Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care. Skills: 1. Skill in multi-tasking. 2. Skill in customer service. 3. Skill in computer hardware and software use. 4. Skill in verbal and written communication. 5. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives. 6. Skill in analyzing situations accurately and taking effective action. 7. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public. 8. Skill in organizing work, making assignments, and achieving goals and objectives. 9. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures. Abilities: 1. Ability to multi-task, manage details and organize efficiently and effectively. 2. Ability to read, interpret, and apply policies and procedures. 3. Ability to set priorities among multiple requests. 4. Ability to interact with patients, medical and administrative staff, and the public effectively. 5. Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment.


Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc. Work Environment: Position is in a well-lit office environment. Occasional evening and weekend work. Mental/Physical Requirements: Involves sitting approximately 75 percent of the day, walking or standing the remainder, using computers and telephones.

Primary Location: TX-San Marcos

Organization: Staff BHS Physicians Net