Waterstone Mortgage Loan Partner II - Southlake, TX in Southlake, Texas


The Loan Partner II primary function is to increase service levels within the branch while assisting the Branch Manager, Sales Manager and Loan Originators. This individual is the primary contact for WMC clients and is responsible for taking applications, scheduling appointments, and locking loans.


  • Function as the primary contact and liaison between clients, Branch Manager, Sales Manager and/or assigned Loan Originators.

  • Responsible for taking applications over the phone and scheduling appointments.

  • As part of the sales team, this individual is responsible for requesting/obtaining referrals from all WMC clients, current and potential.

  • Responsible for submitting complete loan applications for each customer file.

  • Responsible for quoting rates to clients and locking loans.

  • Track all requested documents in Encompass

  • Review documentation received within 24 hours of receipt for discrepancies, omitted data, verified income calculation, asset verification and Encompass updates based on verified information.

  • Immediately notify Loan Originators when any discrepancies are found on documentation.

  • Partner with Loan Originators in resolving problems on files/documents.

  • Ensure files are complete and set-up in accordance with WMC policy and procedures.

  • Attend all Branch/team meetings.

  • Reviews approved mortgage loans to determine conditions that must be met prior to closing. This includes, but is not limited to private mortgage insurance, title, hazard insurance and flood determination and other underwriting conditions. Ensures that all items are cleared and proper documentation is in each file prior to completing the closed package.

  • Verify accuracy and consistency of information in file to ensure “closing” documents are prepared according to investor/product guidelines.

  • Answers question regarding closing requirements from, but not limited to other staff members, vendors and investors.

  • Responsible for the development, implementation and management of an “annual review calls” with clients.


  • Complete any additional duties assigned by management

  • Complete regulatory and compliance certification and training, as required.

  • Assist WMC employees and departments as needed

SUPERVISORY RESPONSIBILITIES: This position does not require supervisory responsibility.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: A high school diploma or general education degree (GED) is required as well as five years of conventional fixed and ARM, HELOC and construction mortgage loan processing experience. Extensive knowledge of VA and FHA products is required.

COMPUTER SKILLS: Proficient knowledge in Microsoft Office is required. Prior experience on Encompass LOS system or other mortgage processing software is required, DU, LP and other automated engine submissions experience is preferred.