Veteran Health Administration Supervisory Medical Support Assistant in Temple, Texas

Announcement Number: AG-38-16-586-ROu-1783694

Department: Department Of Veterans Affairs

Agency: Veterans Affairs, Veterans Health Administration

Position Info: Full Time

Location(s): Temple, TX

Open Period: 2016-09-01 to 2016-09-12

OverviewWho May Apply

Open to current permanent employees of Central Texas Veterans Health Care System, Department of Veterans Affairs, and other Federal agencies.

Appointment Duration

Agency Employees Only

Job Status

Full Time

Agency Marketing Statement

Vacancy Identification Number (VIN): 1783694

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Job Summary

The Department of Veterans Affairs - Central Texas Health Care System is located in Temple, Texas, which is centrally located between Austin and Dallas. It is one of the VA's largest integrated health care systems with facilities in Austin, Brownwood, Cedar Park, Palestine, Bryan-College Station, and Waco. Texas has no State Income Tax.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Key Requirements

  • Must pass pre-employment examination

  • Must be proficient in written and spoken English

  • Designated and-or Random Drug Testing required

  • Background and-or Security Investigation required

  • Selective Service Registration is required for males born after 12/31/1959.

DutiesMajor Duties

The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for Medical Support Assistants (MSA) in the Olin E. Teague Veterans' Medical Center of the Central Texas Veterans Health Care System (CTVHCS). Duties may be performed in Inpatient, Call Center, Outpatient Clinic, or Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model.The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. This incumbent will interface with personal computer (PC) applications as well as numerous VistA applications.Duties include, but are not limited to the following:

·Plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility.

·Full administrative and professional responsibility for planning and directing of subordinate staff activities.

·Assigns and evaluates the work of subordinate staff.

·Independently manage position responsibilities as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

·Identifies educational or training needs.

·Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

·Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

·Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

Work Schedule:Monday through Friday, with rotating tours between 7:30 a.m. - 4:00 p.m., 8:00 a.m. - 4:30 p.m., and 9:30 a.m. - 6:00 p.m., with occasional Saturdays.

Functional Statement Title/#:Supervisory Medical Support Assistant/000000

This is a Non-Bargaining Unit position.

Qualifications And EvaluationQualifications

Basic Requirements:

· Citizenship: Must be a U.S. Citizen.

· Experience/Education: Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education: One year above high school OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable.

· GS-8 Supervisory MSA Experience:One year of experience equivalent to the next lower grade level.

· English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

· Physical Requirement: Must have a pre-placement/employment physical examination.

Preferred Experience:Experience in making work assignments by defining objectives, establishing priorities, and determining deadlines; Plans and carries out successive step of work assignments and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences; Ensures all aspects of duties are accomplished efficiently, timely, and correctly; Knowledge of VA regulations, systems redesign principles, local Medical Center memoranda/policies, and standard operating procedures; Thorough knowledge of eligibility for VA medical care, priorities of care, release of information, HIPAA Laws, and the Medical Fee Basis programs.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations: Supervisory Medical Support Assistant, GS-0679-08: One year of experience equivalent to the next lower grade level (GS-7). Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor.Assignments at this level include, but are not limited to:assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Candidates must also demonstrate the KSAs below:

· Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

· Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

· Ability to provide briefings, orientations, staff development, and training.

· Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

There is no educational substitution for the GS-8 grade level.

References: VA Handbook 5005-15, Part II, Appendix G45, Qualification for Medical Support Assistant.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements:The work is primarily sedentary and walking. The work requires the ability to handle multiple demands simultaneously in dealing with a wide variety of clients on a daily basis. Tasks will require prolonged use of computers. There are lengthy periods of sitting, interrupted by intervals of walking and climbing stairs about the medical center to make the many personal contacts required of this position.



Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will determine grade and HR will determine step in accordance with policy.

How To Apply InformationHow To Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Monday, September 12, 2016 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete,log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required Documents

All applicants are required to submit the following supporting document type(s): ·Other (VA Form 10-2850c Application for Associated Health Occupations) ·Resume ·SF-50

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

·Cover Letter ·DD-214 ·Executive Core Qualifications (ECQs) ·OF-306 ·Other Veterans Document ·SF-15 ·Transcript

VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website:

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1783694.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.

Benefits And Other InformationBenefits

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.