Vantiv Associate Customer Service Specialist in Texas

Bilingual candidates (English/Spanish) highly encouraged to apply!


Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. Logs calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions through out-bound calling. Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.


  • May determine caller eligibility for technical support and transfers calls to technical support queues.

  • Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.

  • ocuments customer concerns and forwards complaint trends to appropriate departments.

  • Acquires job skills and learns company policies and procedures to complete routine tasks.

  • Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making.

  • Normally receives detailed instructions on all work. Works under close supervision.


  • Typically requires less than 1 year of related experience.