Robert Half Technology Systems Engineer in The Woodlands, Texas

Windows systems engineer/administrator with data center experience supporting Windows 2008 and 2012 installation, operations and maintenance; VMWare; Citrix XenApp; Shavlik.

  • Responsible for driving technical service resolution and maintaining high levels of customer satisfaction through pre- and post-engineering technical/functional support to current and prospective customers. This position is responsible for providing systems engineering support for customers in a 24x7 service organization.

  • Acts as a lead customer issue resolution engineer and takes ownership of all assigned tickets.

  • Acts as a mentor to other engineers, as assigned, and to develop internal certification criteria and curriculum.

  • Acts as a subject matter expert for the disciplines outlined below in job requirements

  • Perform the duties of Mid-level Engineers, Training Coordinator, QA Engineer and Escalations Manager as assigned and certified.

  • Participate on rotating shift coverage's, as needed to support organizational goals; Participate in the company on call program, as needed to support organizational goals.

  • Coordinates with client management to formulate highly complex technical solutions. Identifies and implements solutions based on client needs. Informs client management of appropriate developments in technical support products.

  • Provides technical leadership to internal and external personnel on highly complex system installation and administration activities. Provides technical solutions and escalated support for non-routine, highly complex technical issues. Mentors and provides guidance to less experienced personnel.

  • Evaluates products and upgrades for appropriateness of cost and compatibility. Oversees and implements system upgrade strategies.

  • Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance. Initiates reviews as appropriate.

  • Conducts capacity planning reviews with management and approves capacity plans formulated by less experienced personnel.

  • Develops strategies to manage the frequency of appropriate support package/patch application. Monitors database maintenance and provides appropriate recommendations, when required. Implements solutions and refines procedures as appropriate.

  • Coordinates with business development personnel on proposals and work estimates involving highly complex system administration projects and solutions.

  • Researches current systems technology and serves as subject matter expert on complex systems processes and procedures. Conducts usability and costing studies.

  • Industry certification (CompTIA, MCSE, MSITP, ITIL, etc.).

  • Experience with Windows 2008 – 2012 Server, Exchange Server, Active Directory, Group Policies, Patch management, Log management, WSUS, SCOM, and VMWare. Must Have Skills:

  • Experience with Windows 2008, 2012 Server, Exchange Server, Active Directory, Group Policies, Patch Management, Log Management, WSUS, SCOM, VMWare.

  • This position is responsible for providing systems engineering support for customers in a 24x7 service organization.

  • Acts as a lead customer issue resolution engineer and takes ownership of all assigned tickets.

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Req ID: 04130-9500775197

Functional Role: Systems Administrator

Country: USA

State: TX

City: The Woodlands

Postal Code: 77380

Compensation: DOE

Requirements: Windows systems engineer/administrator with data center experience supporting Windows 2008 and 2012 installation, operations and maintenance; VMWare; Citrix XenApp; Shavlik.

  • Responsible for driving technical service resolution and maintaining high levels of customer satisfaction through pre- and post-engineering technical/functional support to current and prospective customers. This position is responsible for providing systems engineering support for customers in a 24x7 service organization.

  • Acts as a lead customer issue resolution engineer and takes ownership of all assigned tickets.

  • Acts as a mentor to other engineers, as assigned, and to develop internal certification criteria and curriculum.

  • Acts as a subject matter expert for the disciplines outlined below in job requirements

  • Perform the duties of Mid-level Engineers, Training Coordinator, QA Engineer and Escalations Manager as assigned and certified.

  • Participate on rotating shift coverage's, as needed to support organizational goals; Participate in the company on call program, as needed to support organizational goals.

  • Coordinates with client management to formulate highly complex technical solutions. Identifies and implements solutions based on client needs. Informs client management of appropriate developments in technical support products.

  • Provides technical leadership to internal and external personnel on highly complex system installation and administration activities. Provides technical solutions and escalated support for non-routine, highly complex technical issues. Mentors and provides guidance to less experienced personnel.

  • Evaluates products and upgrades for appropriateness of cost and compatibility. Oversees and implements system upgrade strategies.

  • Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance. Initiates reviews as appropriate.

  • Conducts capacity planning reviews with management and approves capacity plans formulated by less experienced personnel.

  • Develops strategies to manage the frequency of appropriate support package/patch application. Monitors database maintenance and provides appropriate recommendations, when required. Implements solutions and refines procedures as appropriate.

  • Coordinates with business development personnel on proposals and work estimates involving highly complex system administration projects and solutions.

  • Researches current systems technology and serves as subject matter expert on complex systems processes and procedures. Conducts usability and costing studies.

  • Industry certification (CompTIA, MCSE, MSITP, ITIL, etc.).

  • Experience with Windows 2008 – 2012 Server, Exchange Server, Active Directory, Group Policies, Patch management, Log management, WSUS, SCOM, and VMWare. Must Have Skills:

  • Experience with Windows 2008, 2012 Server, Exchange Server, Active Directory, Group Policies, Patch Management, Log Management, WSUS, SCOM, VMWare.

  • This position is responsible for providing systems engineering support for customers in a 24x7 service organization.

  • Acts as a lead customer issue resolution engineer and takes ownership of all assigned tickets.